Ground Operations Agent

Job Summary

The Ground Operations Agent is responsible for handling customer baggage, including loading and unloading on and off the aircraft, marshaling and pushing back aircraft, operating ground service equipment, meeting arriving flights, servicing departing flights, assisting customers with special needs, and collaborating with customer service agents. The role also includes various duties as assigned.

• Authorized to work in the US and must pass a criminal background check.
• High School Diploma or GED.
• Valid driver’s license required.
• Must be at least 18 years old.
• Ability to read, write, and speak English for instructions and customer interaction.
• Pass a criminal background check.

• Highly motivated with a positive attitude.
• Willing to work a flexible schedule, including nights, weekends, and holidays.
• Adheres to dress code policy.
• Works efficiently under time constraints.
• Attends required training.
• Basic computer skills.
• Able to work in extreme weather conditions.
• Trainee status until successful completion of all practical and written curriculum.

• Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
• Operate ground service equipment.
• Marshal aircraft to and from gates.
• Provide proper handling of baggage requiring special care.
• Service aircraft lavatories.
• Conduct aircraft security searches and commissary security searches as required.
• Ensure ramp areas are safe and free of foreign object debris (FOD) and that all ground service equipment is properly maintained.
• Follow safety regulations, including the proper use of equipment and wearing proper safety items.
• Operate heavy, motorized machinery/equipment such as tugs, tractors, belt loaders, bag carts, push‑back tractors, deicers, etc.
• Communicate using a two‑way radio.
• Use effective communication skills, both verbal and written.
• Perform aircraft interior cleaning as required.
• Stock aircraft and carts with necessary supplies such as inflight magazines and lavatory supplies.
• Track inventory as required.
• Other duties as assigned.

Stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various tools and equipment. Lift and/or carry up to 100 lbs. and push or pull up to 300 lbs. May work various shifts/days in a 24‑hour situation. Exposure to heights, small spaces, extreme noise, temperature, wind, and light fluctuations. Ability to work in confined areas and crawl in and out of small spaces for extended periods.

Wear personal protective gear. Some travel may be required.

Full Time benefit package includes profit sharing, medical/dental/vision/life/disability insurance, medical travel reimbursement, legal/identity/pet insurance, 401K with employer match, employee stock purchase plan, employee assistance program, tuition reimbursement, flight benefits, paid vacation, holidays, and sick time.

Part Time benefits include profit sharing, medical travel reimbursement, legal/identity/pet insurance, 401K with employer match, employee stock purchase plan, employee assistance program, tuition reimbursement, flight benefits, and sick time.

Salary: $18 - $18 an hour.

Full Time Benefits:
Profit Sharing, Medical/Dental/Vision/Life/Disability Insurance, Medical Travel Reimbursement, Legal, Identity and Pet Insurance, 401K with an employer match, Employee Stock Purchase Plan, Employee Assistance Program, Tuition Reimbursement, Flight Benefits, Paid vacation, holidays, and sick time.

Part Time Benefits:
Profit Sharing, Medical Travel Reimbursement, Legal, Identity and Pet Insurance, 401K with an employer match, Employee Stock Purchase Plan, Employee Assistance Program, Tuition Reimbursement, Flight Benefits, Sick time.

We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Disability/Veteran.

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