Airport Operations Specialist II

airport operations specialist ii

under general direction of the operations supervisor, the airport operations specialist ii is a customer service position that is primarily responsible for supporting all ground operations for inbound and outbound aircraft, flight crews, and passenger operations at the fbo and commercial passenger terminal. This position will also provide general support for airport operations and maintenance as requested.

location: this position is mainly at the fbo at the appleton international airport hours: full-time is 4 days a week for 10 hours and part-time is 3 days a week for 8 hours. See below for open full-time and part-time shifts. Also, overtime may be required for operational needs, such as snow removal and potential for on-call situations. Sunday through wednesday from: 4:00am to 2:00pm and 8:00pm to 6:00am.

Sunday through tuesday from: 8:00pm to 4:00am. Wednesday through saturday from: 1:00pm to 11:00pm. Thursday through saturday from: 4:00am to 12:00pm and 8:00pm to 4:00am. Hours will be discussed more in-depth during interviews if selected. During eaa, this position requires an "all hands on deck" approach, and all employees may be required to work additional hours or adjust schedules to support operational needs.

outagamie county values: invested in serving - better together - create progress - support through compassion

outagamie county offers benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://(Use the "Apply for this Job" box below).-information

outagamie county diversity statement:

outagamie county is committed to developing, nurturing, and sustaining an equitable community and workforce where all individuals can thrive. We pledge to amplify the voices of under-represented communities or those who were historically excluded, by removing barriers that result from racial, social injustice and inequities. We strive to ensure that equity, diversity, inclusion are embedded at all levels of outagamie county programs and departments through acknowledging, analyzing, and addressing the root causes of inequities.

We will create and advance equitable policies, practices and procedures, including, but not limited to county services, recruitment and retention, policies and practices, budgeting and procurement. We commit to being transparent and will continually evaluate and update our values when identified goals and objectives are not being achieved or sustained. Outagamie county will strive to create an inclusive environment where every community member feels like he/she/they belong.

outagamie county is an equal-opportunity employer. In compliance with the americans with disabilities act, the county will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

• perform aircraft ground services to commercial and general aviation aircraft with all supplies and materials as may be required.
• act as a ground security coordinator, cross utilized agent (cua), ground handling lead, trainer and/or take an active role in improving the performance of ground handling and fbo operations.
• provide fuel and deice quality assurance and quality checks, perform airline fuel audits, oversee equipment repair and needs, and perform inventory of product to ensure safe and efficient service to our customers.
• engage with customers and key stakeholders, assist them with their needs, and provide exceptional customer experience to achieve customer service objectives.
• assist with the development of staff work schedules, staff efficiency models, and staffing plans.
• meet and greet customers, assist them with their needs, and strive to provide exceptional customer experience.
• assist passengers and pilots in boarding and disembarking the aircraft along with any baggage and cargo.
• tow and marshal aircraft, ensure aircraft are chocked, locked, and secure.
• operate ground support equipment including fuel trucks, deice trucks, tugs, carts, belt loaders, portable stairs, air starts, gpus, automobiles, etc. Including providing appropriate reports, checklists, and paperwork.
• maintain, clean, and organize facilities, equipment and grounds, to ensure airport facilities and grounds remain, safe, organized, and ready for operation.
• provide security in and around airport facilities and grounds for customers and visitors.
• communicate via two-way radio, direct customers, drivers, and flight crews where needed.
• provide snow removal support during and outside of normally scheduled hours.
• support commercial ground, facility, and passenger services, such as commercial terminal aircraft ground support, baggage handling, facility and grounds maintenance, valet services, and other duties as assigned.
• other duties as requested or assigned.

• graduate…