Ground Operations Agent - ATW

Summary

The Ground Operations Agent is responsible for the handling of customer baggage, including loading and unloading on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meeting arriving flights, servicing departing flights, assisting customers with special needs, assisting customer service agents as needed, and any other duties as assigned.

No

Combination of education and experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a criminal background‑check.

High School or Diploma/GED

• Must be highly motivated with a positive attitude.
• Ability to work efficiently under time constraints.
• Able to attend required training.

• Load and unload baggage and co‑mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
• Operate ground service equipment.
• Marshal aircraft to and from gates.
• Provide proper handling of baggage requiring special care.
• Service aircraft lavatories.
• Perform aircraft interior cleaning as required.
• Be responsible for aircraft security searches and commissary security searches as required.
• Ensure ramp areas are safe and free of Foreign Object Debris (FOD) and that all ground service equipment is properly maintained.
• Follow safety regulations, including proper use of ground service equipment and wearing required safety items.
• Operate heavy, motorized machinery/equipment such as tugs, tractors, belt loaders, bag carts, pushback tractors, deicers, etc.
• Communicate using a two‑way radio.
• Have effective verbal and written communication skills.
• Stock aircraft and carts with necessary supplies such as in‑flight magazines and lavatory supplies.
• Track inventory as required.
• Perform other duties as assigned.

The Physical Demands and Work Environment described here are representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. The role requires standing, sitting, talking, hearing, seeing, reaching, stooping, kneeling, climbing, and using hands and fingers to operate various types of tools and equipment.

The role may involve lifting, pushing, pulling, or carrying up to 300 lbs, working various shifts or days in a 24‑hour situation, regular attendance is required, exposure to heights, small spaces, extreme noise, temperature, wind, and light fluctuations, working in confined areas, crawling in and out of small spaces for extended periods of time, wearing personal protective gear, and some travel may be required.

• Profit Sharing
• Medical/Dental/Vision/Life/Disability Insurance
• Medical Travel Reimbursement
• Legal, Identity and Pet Insurance
• 401(k) with an employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Tuition Reimbursement
• Flight Benefits
• Paid vacation, holidays, and sick time

• Profit Sharing
• Medical Travel Reimbursement
• Legal, Identity and Pet Insurance
• 401(k) with an employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Tuition Reimbursement
• Flight Benefits
• Sick time

We welcome all individuals from varied backgrounds and experiences to apply. Our company celebrates diversity, and we value the unique perspectives and talents that each person brings to our team.