Accounts Receivable analyst

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.

Pay: $55,000.00 - $75,000.00 per year About Thomasville Restoration Thomasville Restoration’s vision is to be the #1 restoration company in the Mid-Atlantic Region. To help achieve this goal and support our growth, we are adding an Accounts Receivable Analyst. This position offers a unique opportunity to support our mission of putting families’ homes and lives back together across the Mid-Atlantic while upholding our culture of Family First, Compassion, and Communication.

What You’ll DoCollect customer payments in line with due dates to meet delinquency and average-days-to-collect targets

Monitor job completion status and request payments from third-party administrators, insurance carriers, and other stakeholders per their policies and procedures

Assist homeowners in navigating mortgage companies’ loss draft processes and paperwork

Conduct professional outbound collection calls, building rapport with customers and ensuring a positive experience with Thomasville Restoration Identify and resolve issues contributing to account delinquency, collaborating with estimators, project managers, and senior management as needed

Resolve customer/client discrepancies and short payments

Develop repayment plans and process account adjustments

Update account status records and document all conversations, agreements, and action plans

Identify and implement opportunities to streamline billing and collection processes

Produce regular reporting on collection activity and accounts rceivable status

Perform additional tasks and duties to support the Accounts Receivable Department Who You Are Bachelor’s degree preferred2+ years of accounts receivable or collections experience, preferably within the construction or restoration industry

Strong work ethic, integrity, positive attitude, and attention to detail

Self-motivated professional with a passion for improvement

Commitment to protecting confidential customer and company information

Ability to work independently in a fast-paced, growing environment

Excellent time management and organizational skills with the abiity to prioritize

Strong communication (verbal and written), problem-solving, and negotiation skills

Ability to build strong relationships with homeowners, insurance adjusters, and colleagues

Proficiency in Microsoft Office (especially Excel)
Your Impact As an Accounts Receivable Analyst, you play a pivotal role in maintaining the financial health of Thomasville Restoration. Your accuracy, persistence, and ability to build positive relationships ensure cash flow remains strong and sustainable. By keeping collections on track and supporting both customers and colleagues, you directly contribute to the company’s growth and its mission of restoring homes and putting lives back together.
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