Accounts Manager and Customer Service Representative

Overview

Job Title:

Experienced Customer Service Representative – Freight Forwarding (RORO & Container Shipping)

Location:

In Office (Not Remote)

Type:
Full-Time | Long-Term Opportunity

About Us:

We are a growing freight forwarding company specializing in RORO and container shipping logistics. As we expand, we’re seeking a seasoned, outgoing, and professional Customer Service Representative to join our team for the long haul.

Role Overview:
This is not an entry-level position. You’ll be the voice of our company—handling inbound calls from customers regarding new bookings, shipment updates, schedules, and occasional complaints. While we have a dedicated team for phone routing and data entry, we need someone who can confidently manage conversations, build rapport with clients, and learn our internal systems and procedures.

• Handle high volumes of inbound customer calls with professionalism and clarity
• Provide accurate information on bookings, schedules, and shipment updates
• Address and resolve customer concerns with a friendly, solution-oriented approach
• Learn and support basic data entry tasks as needed
• Build strong relationships with clients to support long-term business growth

• 2+ years of experience in a customer service or call center role (preferably in logistics or shipping)
• Excellent verbal communication and interpersonal skills
• Ability to learn and adapt to logistics systems and procedures
• Friendly, proactive, and dependable personality
• Strong organizational and multitasking abilities

• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Competitive salary

To Apply:

Send your resume and a brief cover letter. Please EMAIL RESUME for consideration. We will schedule a video call then in-person meeting for 2nd round.