More jobs:
Customer Care Representative
Job in
Arbutus, Baltimore City, Maryland, USA
Listed on 2026-08-15
Listing for:
Thomasville Restoration
Full Time
position Listed on 2026-08-15
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Office Administrator/ Coordinator, Customer Success Management
Job Description & How to Apply Below
About Thomasville Restoration Thomasville Restoration's vision is to be the #1 restoration company in the Mid-Atlantic Region. Reporting directly to the Head of Remote Estimating, the Customer Care Representative serves as the primary administrative support role for the Desk Liaison Team. This position is responsible for proactively communicating with insurance adjusters and homeowners to obtain estimate approvals, secure signed Work Authorizations, andhelp move projects into production while reducing cycle times and improving customer satisfaction.
What You'll DoFollow up daily with adjusters regarding estimate approvals.
Manage approximately 50 active files per day.
Document all communication in DASH.Notify the assigned Desk Liaison immediately upon estimate approval.
Verify signed Work Authorizations before production.
Send electronic Work Authorizations through One Click Contractor when needed.
Contact homeowners by phone, text, and email with claim updates.
Notify Desk Liaisons when jobs are ready for production.
Warm transfer technical questions to Desk Liaisons through Ring Central.
If unavailable, document questions and assign follow-up.
After weekly estimate follow-up is complete, work the supplement approval pipeline.
Notify Desk Liaisons of approved supplements.
Reduce claim aging through proactive communication.
Who You Are Self-motivated and highly organized.
Strong customer service and communication skills.
Able to manage a high-volume follow-up workload.
Familiar with DASH or willing to learn quickly.
Foundational understanding of restoration estimates or willingness to learn.
Comfortable using Microsoft Office, Teams, Ring Central, and One Click Contractor.
Strong documentation and follow-through skills.
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