IS Services & Support Intern (or Co-Op

• Division: Maryland
• Project Location(s): Halethorpe, MD 21227 USA
• Minimum Years
  
  Experience:
  
  
• Travel Involved: None/Not Specified
• Job Type: Temporary
• Job Classification: Co-op
• Education:
• Job Family: Information Services
• Compensation: Intern Non-Exempt

Assist in day-to-day activities within Information Services (IS) Services & Support discipline including supporting development and maintenance of information systems, analyzing data to improve workflows, and contributing to cybersecurity protocols. Assist with providing technical support to end-users by troubleshooting hardware, software, and network issues, developing end-user training materials, and collaborating with IS team members to ensure effective information sharing and system performance.

• Depending on business need and location, this role will be supervised and assigned to work within Information Services Services & Support team at a department located at a main office or at an active construction project site.
• Assist Information Services (IS) Services & Support team with end-user support, troubleshooting, asset management, and hardware and software deployment.
• Take direction from supervisor and be receptive to learning about IS practices.
• Provide progress reports to supervisor as directed.
• Relate and apply knowledge acquired in academic setting to work activities.
• Maintain professional relationships with employees, customers, clients, and subcontractors.
• Participate in training, meetings, and orientation.
• Other activities, duties, and responsibilities as assigned. Based on the assignment, the following activities may be performed, and for Co-Ops in longer-term assignments may gain more in-depth experience and exposure:
• Assist with creating, updating statuses, and resolving support tickets, prioritizing requests (as directed), and providing timely response to end user inquiries.
• Assist with creating and updating documentation for IS inventory, project sites and systems, including user guides, troubleshooting steps and office and jobsite setup.
• Assist with imaging hardware, installing software and setting up jobsites.
• Assist with tracking and maintaining IS assets, such as hardware, software licenses, and network devices.
• Comprehend and follow IS Operations and Maintenance manual, and follow and comply with safety protocols and expectations, and wear appropriate PPE (Personal Protection Equipment) on construction work site as directed.
• Participate in testing and validating new software, updates or system configurations to ensure functionality and compatibility as directed.
• Prepare materials and assist with training sessions to help end users understand and use IS systems and applications.
• Assist and collaborate with teams on IS projects (e.g., system upgrades, migrations, new technology implementation) by performing assigned tasks and reporting progress.
• Assist with researching emerging technologies, software tools, or best practices to recommend improvements for IS Services & Support organization.

The salary range for this position is estimated to be 20.00 - 24.00 USD annualized.

• medical
• dental
• vision coverage
• 401(k) plan
• Health Savings Account
• Flexible Spending Account
• wellness benefits
• voluntary legal plan
• identity theft
• life insurance
• short-term and long-term disability coverage
• paid vacation
• wellness/sick time
• holidays
• paid parental leave
• tuition reimbursement
• employee referral bonuses
• end-of-year appreciation pay

• Enrolled and actively pursuing college or university accredited degree program, or enrolled in a Co-op program, recommended majors include and not limited to Information Technology, Security, Data Analytics, or other related field of study, and at minimum 1 year of completed education, or equivalent combination of education, training, and experience
• Must be 18 years of age to work at a construction project site
• Desire to work in Information Systems and to learn about construction industries and technology
• Commitment to work standard business hours and overtime as necessary, as determined by assignment
• Demonstrate interpersonal skills including student leadership, volunteerism, or other…