Regional Director

Regional Director

$88, + bonus eligible

Full-Time | Multi-Site Leadership Role

The Regional Director provides strategic and operational leadership for a district of 6-10 retail store locations
, overseeing all aspects of store performance including donation processing, merchandising, sales and production results, staffing, store standards, and customer experience.

This role partners closely with Store Managers to drive performance, develop leadership capability, and ensure stores consistently meet organizational standards for quality, safety, and profitability. The Regional Director plays a critical role in translating organizational strategy into day-to-day execution while promoting a positive culture and continuous improvement across the district.

• Provide direct leadership and oversight for assigned retail locations, ensuring consistent execution of operational, production, and sales standards
• Hold Store Managers accountable for performance results while providing coaching, guidance, and development support
• Conduct regular store visits to assess compliance across merchandising, stock levels, pricing, safety, customer service, loss prevention, and operational processes

• Ensure stores remain well stocked with quality merchandise, supporting consistent donation flow from backroom to sales floor
• Partner with Store Managers to meet daily and weekly production goals while maintaining required quality standards
• Develop and execute district-level merchandising strategies, including seasonal displays, promotions, store layout, and fixture utilization
• Oversee material selection and pricing strategies to maximize sales and profitability

• Review, analyze, and track store performance metrics, identifying trends and implementing corrective action plans as needed
• Lead performance improvement efforts in underperforming stores through targeted coaching and operational strategies
• Actively participate in budget development, sales forecasting, and expense control to achieve assigned financial goals
• Maintain accountability for sales, production, and expense-to-revenue targets across the district

• Build and sustain a high-performing district leadership team through coaching, mentoring, training, and performance management
• Evaluate Store Manager effectiveness and develop action plans to align performance with expectations
• Lead regional Store Manager meetings, training sessions, and cross-functional collaboration initiatives
• Promote teamwork, engagement, and continuous improvement across all store teams

• Ensure consistent, positive customer experience across all locations
• Respond to customer concerns and resolve issues related to service or sales in a timely manner
• Partner with Loss Prevention to safeguard company assets and support investigations when necessary
• Promote a safe working and shopping environment by enforcing OSHA and organizational safety policies and responding promptly to incidents

• High school diploma or GED required
• Bachelor's degree in business, retail management, or a related field strongly preferred
• Minimum of 5 years of progressive retail leadership experience
  , including multi-unit responsibility
• Demonstrated success driving sales performance, developing leaders, and managing operating budgets

• Direct supervision of 6-10 Store Managers
• Indirect oversight of approximately 50-100 retail employees across multiple locations

• Valid, unrestricted driver's license
• Must meet Maryland insurance requirements

• Strong verbal and written communication skills with diverse audiences
• Proven ability to analyze performance data and implement corrective actions
• Financial acumen including budgeting, forecasting, and expense management
• Effective coaching, mentoring, and leadership development skills
• Strong merchandising judgment and visual presentation ability
• Intermediate computer proficiency, including Microsoft Word, Excel, Outlook, and Internet-based tools
• Ability to build collaborative relationships and manage change
• Commitment to inclusivity, respect, and engagement across diverse teams

Medium physical demand

• Ability to lift up to 50 pounds
  , with frequent lifting up to 25 pounds
• Regular standing, walking, bending, reaching, and mobility across store environments

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Up to 75% travel across Goodwill's service territory
• Access to a personal vehicle required

Moderate

• Exposure to conditions typical of retail operations, including moving equipment, varying environmental conditions, and moderate noise levels

Goodwill Industries of the Chesapeake offers an opportunity to lead multiple retail locations while…