Refugee Case Manager, ECMP

The Case Manager will provide extensive case management to newly arriving refugees being received by LSS/NCA's Reception and Placement Services team. The Case Manager will ensure eligible clients are enrolled in appropriate programs (for example, Matching Grant employment program or Public Private Partnership) and oversee the requirements of those programs. The objective of the Case Manager is to ease the transition, empower the refugee, and put the client on the path to self-sufficiency.

Essential Functions Ensure all core services mandated through the Department of State Cooperative Agreement are provided within allocated time frames;

Complete suitability determinations for minor cases;

Provide extended case management and support services to clients enrolled in Matching Grant and/or Public Private Partnership services;

Contact area service providers through mailings, phone inquiries, and person-to-person meetings to provide them with program information and to inquire about available services. Make referrals as appropriate;

Assist eligible clients in the completion of Affidavits of Relationships and refugee interests;

As appropriate, request and client stipend checks;

Assist in the collection of program service data for reports, such as MG-5s;

Complete all forms as required

Maintain an accurate record of all services provided;

Produce and submit reports promptly;

Coordinate services with other area agencies;

Work as part of the program team and participate in staff meetings and in-service trainings;

Other duties as assigned.

Empowerment
- Facilitator in building the capacity of our clients, staff and organizationInclusion
- Shows respect and sensitivity for cultural differences while promoting a harassment-free environment.

Honesty / Integrity
- Ability to be truthful and be seen as credible in the workplace.

Respect
- Highest regard to the dignity of the whole person, and for the opinions, circumstances and feelings of all stakeholders.

Quality
- Uphold the highest standards, through the demonstration of accuracy and thoroughness, and is accountable to all stakeholders.

Communication, Oral
- Ability to communicate effectively with others using the spoken word.

Communication, Written
- Ability to communicate in writing clearly and concisely.

Customer Oriented
- Ability to take care of the customers’ needs while following company procedures.

Leadership
- Ability to influence others to perform their jobs effectively and to be responsible for making decisions.

Problem Solving
- Ability to find a solution for or to deal proactively with work-related problems.

Professionalism
- Accepts responsibility for own actions and engages in respectful behavior at all times.

SKILLS & ABILITIES

Education:

Bachelor's Degree (four year college or technical school) or Work Equivalent, Field of Study: social work; human services

Experience:

1 plus years of experience in refugee resettlement

Other Requirements:
Fluency in one or more languages;
Ability to work in a diverse environment

Preferred Skills Ability to organize multiple client-related activities.

Excellent oral and written communication skills in English.

Ability to balance the needs of the client and the employer.

Conviction about the capacity of people to grow and change.

Excellent computer skills, accurate typing, and knowledge of Microsoft Word, Excel, and Outlook.

Ability to communicate with all persons in a culturally competent  sensitive to the service population’s cultural and socioeconomic characteristics.

Knowledge of immigration and/or refugee issues

Reads, writes, and speaks a relevant foreign language
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