Patient Service Representative

Job Title :
Patient Services Representative

Required Qualifications:

• Experience with medical insurance, referral processes, and benefit plans
• 1+ year of recent experience working in an outpatient clinic or medical office setting
• 1+ year of call center experience

• 2+ years’ recent experience working as a Patient Service Representative
• Experience with the patient check-in process
• Experience with CS-Link/Epic

• Primary point of contact for patient relations in person and by phone
• Greet patients and assist in resolving patient concerns and escalating as appropriate
• Check patients in/out and collect co-payments, give receipts, and reconcile payments
• Verify patient demographics and insurance information in CS-Link/Epic
• Schedule appointments and complete patient registration
• Process and track referrals and authorizations for various insurance types
• Explains policies, procedures, or services to patients
• Sanitize workspace using provided supplies and following department guidelines

NOTE:

These statements describe the primary duties and responsibilities of the job and are not intended to be an exhaustive list of all tasks. Other work duties may be assigned at any time with or without notice.