Customer Service

About Above Health

At Above Health ((Use the "Apply for this Job" box below).), we're building the future of personalized allergy and asthma care. We combine expert clinicians with modern technology, diagnostic testing, and connected devices to deliver precise, compassionate care for every patient. Our clinics provide same-day testing, evidence-based treatments, and ongoing support — all designed to help patients breathe, live, and feel better.

We are seeking a friendly, organized, and detail-oriented Patient Experience Coordinator to be the welcoming face of our clinic. This entry-level position is perfect for someone who enjoys helping people, thrives in a fast-paced environment, and wants to grow their career in healthcare. You ll be the first point of contact for patients and play a crucial role in ensuring smooth daily operations.

• Greet patients warmly and create a welcoming, professional front desk experience
• Answer incoming phone calls promptly and direct inquiries appropriately
• Schedule, confirm, and manage patient appointments efficiently
• Check patients in and out, collecting necessary forms and payments
• Verify patient insurance information and collect copays
• Maintain accurate patient records and update demographic information
• Manage appointment reminders via phone, text, and email
• Coordinate with clinical staff to optimize patient flow and scheduling
• Handle new patient registration and intake paperwork
• Process referrals and coordinate with other healthcare providers
• Keep the reception area clean, organized, and stocked with materials
• Assist with general administrative tasks as needed

• High school diploma or equivalent
• Excellent customer service and interpersonal skills
• Strong verbal and written communication abilities
• Basic computer proficiency (email, scheduling software, data entry)
• Professional appearance and demeanor
• Ability to multitask and stay organized in a busy environment

• Previous experience in a medical office or healthcare setting
• Familiarity with EMR/EHR systems (Elation, Athena, or similar)
• Knowledge of medical insurance and billing basics
• Experience with multi-line phone systems

Warm and welcoming personality
Creates a positive first impression for every patient

Organized and detail-oriented
Keeps schedules running smoothly and records accurate

Clear, professional communication with patients and team

Team player with positive attitude
Collaborates well and contributes to a supportive work environment

Eager to learn and grow
Open to training and excited about healthcare career development

Mission-driven care model
Improving outcomes for patients with allergy and asthma

Training and development
Learn healthcare administration and grow your career

Competitive pay and benefits
Health benefits and opportunities for advancement

Supportive, collaborative culture
Friendly team that values each member s contribution

Cigna PPO Health Benefits
Comprehensive medical coverage for you and your family

Vision Coverage
Annual eye exams and prescription coverage

Dental Benefits
Preventive and restorative dental care

401k Retirement Plan
Secure your financial future with retirement savings

Life Insurance
Protection and peace of mind for your loved ones

Paid Holidays
Generous holiday schedule and paid time off

Time Off
Flexible PTO policy for work-life balance

Stock Options
Ownership stake in Above Health s growth and success