Non-Clinical - Administrative - Patient Services Representative

Job Title:
Patient Services Representative

Location:
Arcadia, CA 91007
Duration: 13 weeks
Shift: Day 5x8-Hour (08:00 - 17:00)

Position Overview

• High School Diploma

• Fully vaccinated and boosted for COVID

• Experience with medical insurance, referral processes, and benefit plans

• 1+ year of recent experience working in an outpatient clinic or medical office setting

• 1+ year of call center experience

Preferred Qualifications:

• 2+ years' recent experience working as a Patient Service Representative

• Experience with the patient check-in process

• Experience with CS-Link/Epic

Job Duties:

• Primary point of contact for patient relations in person and by phone

• Greet patients and assist in resolving patient concerns and escalating as appropriate

• Check patients in/out and collect co-payments, give receipts, and reconcile payments

• Verify patient demographics and insurance information in CS-Link/Epic

• Schedule appointments and complete patient registration

• Process and track referrals and authorizations for various insurance types

• Handle patient/provider correspondence

• Explains policies, procedures, or services to patients

• Sanitize workspace using provided supplies and following department guidelines