VP, Customer and Retention

Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.

We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.

For more information, visit arcadia.io.

The Vice President, Customer Growth and Retention is a senior leadership role within Arcadia’s newly established Client Value Office. This role exists to maximize value, strengthen long‑term partnerships, and drive sustainable expansion revenue across Arcadia’s largest and most strategic accounts.

As Arcadia continues to scale, this role ensures our enterprise customers not only renew, but deeply adopt, expand, and rely on Arcadia’s platform to achieve their clinical, financial, and operational goals. This leader will sit at the intersection of sales, customer success, and value realization, owning the strategy and execution that turns customer outcomes into durable growth.

• Under‑realization of value across complex enterprise customer environments
• Misalignment between customer strategic objectives and Arcadia solution adoption
• Missed or late‑stage expansion opportunities due to unclear value articulation
• Inconsistent executive engagement and growth planning across top accounts

By leading enterprise‑level value realization and strategic growth efforts, this role directly impacts retention, expansion ARR, and customer lifetime value. It strengthens Arcadia’s position as a trusted, long‑term partner in value‑based care and healthcare analytics transformation.

• Deep understanding of Arcadia’s platform, enterprise customer segments, and value propositions
• Strong relationships established with leaders in Customer Success, Growth, Product, and Solution Delivery
• Completion of an enterprise account portfolio review identifying priority growth opportunities and upcoming renewals
• Executive listening sessions initiated across key enterprise customers

• Launch of a repeatable enterprise customer strategic growth framework aligned to Arcadia capabilities
• Direct influence on expansion pipeline creation with measurable uplift in qualified opportunities
• Successful value realization interventions within multiple high‑impact enterprise accounts

• Material contribution to retention and expansion revenue targets
• Enterprise customers expanding adoption across additional modules, analytics programs, or services
• Documented customer value stories used to support renewals, expansions, and marketing
• Established reputation as a strategic growth partner across Arcadia’s enterprise portfolio

• Lead enterprise‑level customer value realization and strategic growth initiatives across Arcadia’s largest accounts
• Partner closely with Customer Success leaders to identify customer goals, risks, and expansion pathways
• Develop and operationalize a customer strategic growth methodology aligned to value‑based care models
• Conduct executive‑level customer engagements to uncover strategic priorities and adoption barriers
• Translate customer strategies into platform adoption roadmaps and measurable value outcomes
• Collaborate with Sales/Growth to shape expansion opportunities, build business cases, and support executive negotiations
• Serve as an internal expert on value‑based care trends, healthcare analytics, and enterprise customer challenges
• Track, measure, and communicate realized customer value across the portfolio
• Represent the customer voice internally to influence product, service, and go‑to‑market strategy

• Bachelor’s degree required; master’s degree in healthcare, business, analytics, or related field strongly preferred

• 12+ years of experience in enterprise customer growth, strategic account leadership, or healthcare SaaS
• Proven success driving retention and expansion within complex,…