Client Support - Point of Sale System

Compensation

This is a non‑exempt position, with a monthly salary of $3,150 during the probationary period. Upon successful completion of the probationary period, the base rate will increase to $3,500 per month.

The Client Support – Point of Sale role is a fully onsite position, 5 days a week. It involves interacting directly with clients, supporting the sales effort, and troubleshooting our systems. The standard shift is from 10:00 AM PST to 7:00 PM PST
, with a preferred shift from 11:00 AM PST to 8:00 PM PST
. A technical background is required, with client‑facing work and remote troubleshooting for our clients.

• Prepare, install, and configure software & hardware for deployment
• Onboard and train new users for newly deployed software and hardware
• Perform remote troubleshooting over the phone and through remote control tools
• Identify and analyze issues for software and/or hardware
• Partner with the Operations and Sales departments to provide the best solution for POS inquiries
• Collect feedback from end‑users and work with the Development team for future product improvement
• Assist in inventory tracking and management

• Must be authorized to work in the US at the time of hire (EEV® employer)
• Bilingual proficiency in Mandarin-Chinese is required, both written and verbal.
• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Network Administration, or related field is a plus
• Strong communication skills, critical thinking, detail‑oriented, and analytical abilities
• Ability to actively listen to clients and interact in a friendly, patient manner
• Take initiative to solve problems effectively
• Self‑motivated to learn new systems and product installation
• Accomplish tasks before deadlines and be detail‑oriented
• Work efficiently as part of a team and as an individual
• Proficient with Excel and Word

• On‑the‑job training to become familiar with the industry and role
• Medical, vision, and dental coverage
• Generous PTO
• 401(k) retirement plan
• Periodic performance reviews for potential salary increase

This role is intended for Mandarin‑Chinese fluent speakers.

At Let’s Go uP, we are an equal employment opportunity employer.