Operational Excellence Lead – London Insurance Market

Operational Excellence Lead – London Insurance Market Operational Excellence Lead

London | Permanent | Specialty Insurance

An established London Market insurer is looking for an Operational Excellence Lead to improve its underwriting processes, systems and operating model.

Working closely with senior underwriters, technology and change teams, you will lead initiatives that increase efficiency, consistency, scalability and automation across the underwriting journey.

• Lead underwriting transformation and straight-through-processing projects.
• Review end-to-end underwriting processes and identify opportunities for simplification and automation.
• Act as Product Owner for underwriting systems and processes.
• Develop and improve underwriting target operating models.
• Promote consistent ways of working across underwriting teams.
• Produce process maps, business cases and improvement plans.
• Assess emerging insurance technologies and market developments.
• Manage relationships with technology vendors and influence product roadmaps.
• Present recommendations and progress to senior stakeholders and committees.

• Strong knowledge of the London Market and underwriting lifecycle.
• Experience in operational excellence, underwriting transformation, process improvement or product ownership.
• A track record of improving underwriting systems, processes or operating models.
• Exposure to automation, digital transformation or straight-through processing.
• Strong analytical, process-mapping and business-case development skills.
• The ability to influence senior underwriters and bridge business and technology teams.
• Experience managing multiple projects and work streams.

This is an excellent opportunity to shape the future of underwriting operations and deliver improvements that directly support efficiency, performance and growth.