Clinic Administrative Supervisor | Patient Leader

Position: Clinic Administrative Supervisor | Patient Experience Leader

Keck Medicine of USC job adia, CA.

The Clinic Administrative Supervisor oversees the clinical support staff office. This position supervises full-time staff or the equivalent, coordinates and assists with personnel actions, including, but not limited to staff training, performance evaluations, time-off requests, staff disciplinary actions, hiring, and terminating staff. This position serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.

The Supervisor generates the Daily Staff Assignments, and arranges for staff coverage as needed. This position oversees the Special Programs/Projects for the Department, assists in developing clinic procedures and protocols. Acts as a liaison for communicating information, assignments, priorities and special requests. This position is responsible for monitoring the status of pending items and follows-up, as needed.

The Clinic Administrative Supervisor oversees the clinical support staff office.

This position supervises full-time staff or the equivalent, coordinates and assists with personnel actions, including, but not limited to staff training, performance evaluations, time-off requests, staff disciplinary actions, hiring, and terminating staff. This position serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.

The Supervisor generates the Daily Staff Assignments, and arranges for staff coverage as needed. This position oversees the Special Programs/Projects for the Department, assists in developing clinic procedures and protocols. Acts as a liaison for communicating information, assignments, priorities and special requests. This position is responsible for monitoring the status of pending items and follows-up, as needed.

Essential Duties:

• Supervisory Duties
• 1. Directly supervises department staff. Manages staff schedules, provides training, evaluates staff performance and provides feedback and counseling as needed.
• 2. Coordinates and assists with personnel actions, including, but not limited to performance evaluations, time-off requests, staff disciplinary actions, hiring, and terminating staff.
• 3. Performs Time and Attendance, PTO and payroll activities for staff.
• 4. Responds to patient complaints and service recoveries. Receives after hours escalated staff calls.
• 5. Manages Pod Documentation and provides staff with training and coaching as necessary.
• 6. Demonstrates problem solving skills. Able to assess, evaluate and resolve daily issues.
• 7. Acts as a point of contact for patients and physicians and care givers, and takes accountability for the patient experience while Norris at Keck Medicine of USC outpatient practices. Provides information and guidance to patients and physicians regarding all areas of patient care. This includes but not limited to: scheduling, paperwork, and follow-up appointments.
• 8. Proactively manages staff schedules, and provide navigation services through Keck outpatient, ancillary and patient services to create a well-managed operational flow and positive patient experience.
• 9. Facilitates communication between patient and caregivers and applicable physicians and all members of the care team, nurses, lab, etc. Communicates all changes with patient and case information to all involve personnel. Works with various personnel to resolve issues and accommodate patient.
• Patient Navigation/Customer Service
• 10. Utilizes courtesy, compassion, kindness and honesty while interacting with student patients, and all clinic personnel. Greets patients in a courteous and professional manner.
• 11. Escorts patients if needed, provides directions to Keck Medicine of USC clinics within USC Health system.
• 12. Works with patient as appropriate to refer to internal supportive care services: dietician, social worker, financial counselor, etc. Educates and supports patients on ways to keep compliant with care instructions.
• 13. Assists patients to overcome barriers to care, e.g. transportation, coordination of translation services, financial assistance, etc.
• 14. Adheres to policies aimed to protect patient confidentiality.
• 15. Gives proper instructions to patients and communicates back to appropriate physicians of the outcome of tests and procedures.
• Teamwork/Collaboration
• 16. Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times.
• 17. Is involved with and keeps abreast of changes within the USC healthcare system.
• 18. Assists Keck outpatient clinics with clerical and scheduling needs. Assures correct financial class is indicated in records to start the proper set up of business processes. Works closely with business office counterpart to assure bills are directed to the correct insurances.
• 19. Provides coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice,…