Optician​/Customer Service Specialist

Position: Optician / Customer Service Specialist
Customer Service Specialist / Optician

JINS Eyewear is dedicated to delivering exceptional eyewear and customer service in a dynamic, fast-paced environment. We are looking for enthusiastic, motivated individuals with a passion for optical sales to join our team at the Shops at Santa Anita in Arcadia, CA.Whether you’re an optical expert or have a growing interest in the field, this is a great opportunity to be part of a forward-thinking company and make a real impact in the world of eyewear.

About Us:

Founded in 2001, JINS is a Japan-based eyeglass retailer. Since its opening, the company has rapidly expanded to become a leader in the domestic eyewear industry, occupying over 20% of the Japanese eyeglass market. In about a decade, JINS expanded internationally, with over 800 stores in Japan, China, Taiwan, and Hong Kong.

About the Position:

Location:

Arcadia / Santa Anita Mall Expected

Hours:

40 per week

Start Date:

Immediate

What you’ll do:

Greet and assist customers with a smile, making sure they leave with the perfect pair of glasses.

Communicate JINS values and brand philosophy to customers on the sales floor.

Provide exceptional customer service and assist customers in selecting eyewear.

Ensure every customer feels valued and supported, demonstrating a high level of professionalism

Stay up to date with JINS eyewear products to offer style advice and product recommendations.

Offer the best lens options that meet customer needs, ensuring the best vision solution for each individual.

Dispense and perform basic adjustments and fittings to ensure a comfortable and precise fit for eyewear to the customer.

Maintain a clean, welcoming, and organized sales floor and environment.

Place accurate orders and process transactions through our POS system.

Assist with backstock organization and inventory management.

Help create eyewear that’s fast, accurate, and meets our high-quality standards.

Work with your teammates to maintain an inviting and visually appealing sales floor.

Problem-solve professionally with clients, addressing their concerns and finding appropriate solutions, always aiming to exceed their expectations.

Foster an inclusive and team-oriented work environment.

Qualifications:

High school or equivalent (G.E.D) education

ABO Certification preferred1 year of optical sales experience required.

Excellent communication and customer service skills.

Ability to work in a fast-paced environment and multitask effectively.

A positive attitude and team-oriented approach.

Strong communication skills (verbal & written), including strong relationship-building skills.

Ability to adjust priorities and manage time wisely in a fast-paced environment.

Ability to be on your feet most of the day or moving on the sales floor or stock room Availability to work weekends, holidays, and flexible shifts

Schedule:

8-hour shifts

Available to work day and night shifts, including weekends and holidays

Experience:

Sales: 1 year Optical: 1 year Bonus

Skills:

Not certified? No problem! We’ll help you become ABO-certified and a licensed optician—just ask your recruiter for details.

Languages:

English

Work Location:

In person

EQUAL EMPLOYMENT OPPORTUNITYJINS EYEWEAR US, INC. is an equal opportunity employer and do not discriminate against qualified applicants or employees with respect to any terms or conditions of the employment-based race, color, national origin, ancestry, place of birth, sex, pregnancy, childbirth, or related medical condition, sexual orientation, gender identity or expression, transgender status, age, religious creed (including religious observances, practices, dress and grooming standards), physical or mental disability, medical condition, genetic information, AIDS/HIV status, height, weight, marital or domestic partnership status, veteran or military status, or any other characteristic protected by federal, state or local laws.

This policy applies to all aspects of employment, including recruitment, hiring, training, promotion, compensation, and benefits.

Job Type: Full-time

Pay: $21.00 - $26.00 per hour Expected hours: 40 per week Benefits:

Dental insurance

Flexible schedule

Health insurance

Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Sales: 1 year (Preferred)
Optical: 1 year (Preferred)

Work Location:

In person
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