Beauty Counter Manager - Guerlain - Santa Anita

Job Description

In the Nordstrom Beauty Department, we strive to make our customers feel their best. As a member of the Beauty community, you will create personalized beauty experiences for customers and be part of a passionate team that values your unique skills.

The Beauty Counter Manager plays a dual role – part salesperson, part teacher – while maximizing sales in their assigned beauty brand. Ideal candidates are results‑oriented, thrive in a commissioned sales environment, and are passionate about beauty trends while building a customer following both in‑store and digitally.

• Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals
• Collaborate with team members to create a welcoming and inclusive environment for all customers
• Set and achieve personal and counter sales goals, utilizing both in‑store and digital selling tools (inclusive of text and social media)
• Manage the scheduling and execution of vendor events and promotions
• Build and maintain strong vendor relationships to maximize business results
• Keep department customer‑ready through organization and cleanliness
• Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts

• Passion for customer service and beauty, including trends, makeup application, and skincare
• Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application
• Strong multitasking, organization, and follow‑through skills
• Drive to achieve sales goals, with interest in using networking and technology
• The ability to work a flexible schedule based on business needs, including evenings and weekends
• High level of ownership, accountability, and initiative
• Physical Requirements:
  • Continuous movement for 6‑8 hours per shift, including frequent bending, twisting, squatting, flexing and reaching to handle merchandise and assist customers.
  • Frequent use of hands for grasping, fine manipulation, pushing and pulling.
  • Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
  • Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Hourly pay ranges from $27.20 – $28.30. Commission for selling employees varies based on merchandise: apparel, shoes, and accessories sales typically range from 3% to 14.5%;
Beauty and Men’s Fragrance sales roles typically receive 3%.

Our employees enjoy a comprehensive benefits package, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources
• 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.