Retail Sales Associate

Job Overview

As a Furniture Sales Colleague (also known as a Big Ticket Colleague), you provide outstanding customer service in our Furniture areas and create shopping experiences that make every customer feel welcomed and comfortable. In this role you are responsible for meeting sales goals, selling protection plans, managing return rates, and promoting our loyalty program. You will continually demonstrate superior product knowledge to educate your customer and satisfy their needs.

• Engage with customers to understand their furniture needs, demonstrating knowledge of store products and services to build sales and minimize returns.
• Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience.
• Utilize technology to complete customer orders, assist customers in envisioning and selecting the most suitable products, and provide support to those using devices to shop and compare.
• Participate in ongoing product knowledge training through both technology and vendor partners.
• Ensure high-level customer service through problem‑solving and customer‑focused solutions, such as converting a return into an exchange and expediting resolution of delivery issues.
• Maintain contact with customers through the pre‑ and post‑delivery process to ensure a positive shopping and delivery experience.
• Adhere to Asset Protection and inventory control compliance procedures.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

• Flexible availability, including days, evenings, weekends and holidays.
• Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues.
• Resourceful and able to adapt quickly to changing priorities.
• 1–2 years of related experience is required.

• This position requires lifting, constant moving, standing, and reaching with arms and hands.
• Involves standing for at least two consecutive hours, lifting at least 50 lbs., stooping, kneeling, crouching, and climbing ladders.
• Requires reaching, including above eye level, crouching, kneeling, stooping and color vision.
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.

• Possibly eligible for performance‑based incentives or bonuses.
• 401(k) match.
• Comprehensive health, vision, dental, life, and disability insurance options.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Opportunities to volunteer and join colleague resource groups.

Macy's Inc. reserves the right to amend this job description at any time.

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.