Sales Floor Associate

Rebag is an e-commerce company that reimagines luxury in the secondary market.

At Rebag, our Customer Experience Specialists (Sales Floor Associate) deliver a memorable educational, immersive, and exciting experience to all of our current and future clients. They act as brand ambassadors of Rebag's C.L.A.I.R. technology suite, supporting our values to be a best‑in‑class luxury resale business by creating memorable experiences for our clients.

• Engage clients warmly, promptly & personally, and with the goal of opening the conversation and ensuring they feel welcome
• Understand who our guests are, what brought them to Rebag, and their passion for luxury items, thus creating a comprehensive customer profile
• Educate and excite guests by answering their questions and providing a tailored experience based on their interests and ownership of luxury goods
• Help Rebag build Familiarity, Comfort, and Trust by collecting customer contact information and scheduling appointments for individuals who exhibit ownership of luxury items or are looking for their first must‑have luxury piece
• Provide the highest level of customer service to all current and future clients
• Follow‑up with customers through Rebag's CRM platform to build rapport
• Consult on the current market value of their items by utilizing Rebag's Clair Technology
• Consistently aim for achieving sales target monthly

• Customer‑mindful individual who can engage with Professionalism, Power, Pleasure and Performance
• Relatable and conversationalist not afraid of getting to new faces
• Passion for Fashion and Sustainability
• Tech savvy
• Demonstrate a mastery of all Rebag tools and services
• Keep up with resale industry trends and incentives
• Ability to work week evenings and weekends
• Reliable and a team player
• Self‑starter who likes to enjoy a new challenge
• Ambitious and willing to achieve goals set forth and wanting to be best‑in‑class at all things you set your mind to
• Able to present a case study on the industry and what makes Rebag a leader in the industry
• Comfortable standing on your feet for long periods of time
• Ability to work weekends and evenings
• Ability to lift a maximum of 40 lbs based on needs of the role
• Legal right to work in the United States