Senior Director, Enterprise Quality Execution

About Ashley Furniture

Ashley Furniture is the world's largest furniture manufacturer and retailer, committed to delivering quality home furnishings and exceptional value to our customers. As we continue to grow and evolve, we're investing in enterprise-wide continuous improvement initiatives that ensure our products meet the highest standards of quality across our global supply chain.

Department: Enterprise Quality

Employment Type: Full-Time

The Senior Director, Enterprise Quality Execution owns and manages the formal quality improvement project portfolios throughout Ashley's domestic manufacturing teams, third-party importation quality teams, and import manufacturing teams. This executive leader coordinates review cycles, ensures continuous quality project flow, and drives effective project prioritization, category management, and rapid execution. They champion formal corrective and preventative action disciplines to deliver impactful results and strengthen Ashley's competitive advantage in quality speed and efficacy within the market.

• Own and manage the comprehensive portfolio of quality improvement projects across Ashley's domestic manufacturing, third-party importation quality, and import manufacturing teams.
• Ensure a robust flow of formally opened quality projects, driving consistent categorization by complexity and value.
• Establish ongoing measurement of closure speed across all internal and external teams.

• Oversee the successful closure of quality improvement projects, ensuring they deliver significant, customer-facing quality improvements.
• Coordinate and lead regular project review meetings (cadence coordination) with U.S. factories, third-party vendor support teams, and international quality teams to ensure transparency, accountability, and progress.
• Identify and elevate urgent or high-impact quality concerns, ensuring rapid response and focused scrutiny by executive leadership.

• Uphold rigorous corrective and preventative action (CAPA) methodologies throughout the lifecycle of quality projects to resolve root causes and prevent recurrence.
• Drive a culture of rapid corrective and preventative action, positioning Ashley Furniture as a market leader in quality improvement speed and efficacy.
• Champion formal quality disciplines across all manufacturing and importation channels.

• Establish and maintain effective communication channels with Ashley's retail partners.
• Relay project progress and key quality outcomes to retail stakeholders.
• Solicit and integrate feedback from retail partners into ongoing quality improvement initiatives.

• Integrity & Transparency – Forthright, honest communication and ethical decision-making.
• Execution Discipline – Relentless follow-through and attention to detail.
• Hands-On Ownership – Willingness to "get dirty," inspect work, and solve real problems.
• Leadership at Every Level – Ability to lead initiatives and influence outcomes regardless of title.
• Customer & Business Mindset – Focus on delivering what is promised and driving measurable impact.
• Boundaryless Collaboration – Works for the greater good of the enterprise, not functional silos.
• Continuous Improvement – Learns the business deeply and improves how work gets done.

• Bachelor's degree in Engineering, Quality Management, Supply Chain, Business, or related field.
• Master's degree (MBA, MS Engineering) preferred.

• 10+ years of progressive leadership experience in quality management, continuous improvement, or manufacturing operations.
• Extensive experience managing enterprise-wide project portfolios and cross-functional teams.
• Proven track record in domestic manufacturing and international supply chain/importation environments.

• Deep expertise in Corrective and Preventative Action (CAPA) methodologies and root cause analysis.
• Advanced knowledge of Lean, Six Sigma, and continuous improvement frameworks (Black Belt certification preferred).
• Exceptional executive communication and…