Part Time Cashier - BU Job Arcata area,California USA,Retail

Location 811 I ST,Arcata, CA, 95521,United States
Base Pay $17.38 - $20.63 / Hour
Employee Type PT Non-Exempt

Description
Customer Experience

Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co-workers
Greet and interact with customers at the register; model, and ensure customers receive, prompt, helpful, attentive, and authentically friendly service in accordance with the Co-op’s customer service standards
Seek opportunities to exceed customer expectations and enhance the customer experience
Maintain an awareness of promotions and advertisements in order to share information with customers and co-workers
Maintain a calm, friendly, and professional demeanor with all customers and co-workers in all situations
Offer to bag each customers’ groceries and proactively offer carry out assistance; assist customers with unloading/loading items into carts/baskets as needed
Investigate and respond to customer questions and requests promptly; escalat*? as needed

Department Operations

Efficiently and accurately process customer transactions following proper procedures including but not limited to; use of tares, sales of alcoholic beverages, detection of counterfeit currency, use of PLUs and UPCs, entering correct department and prices, handling of all tenders and giving correct change
Follow all cash handing policies and procedures; understand and meet expectations of the Cashier Accountability Policy, found in the Cashier Manual
Maintain a working knowledge of all register functions and procedures and Front End operations
Accurately and efficiently balance cash drawer
Answer phones, routing calls to appropriate staff and taking messages as needed
Process/create store charges and special orders
Assist in keeping the store clean, orderly and organized, including but not limited to; retrieving carts and baskets, keeping floors, sidewalks and parking lot clear of debris, glass and spill clean-up’s, sweeping/spot mopping, dusting, wiping down dining tables, facing, parking lot cleaning, emptying trash and recycling as needed, and bathroom cleaning/restocking
Ensure smooth customer flow; assist other cashiers in bagging and other duties as needed to reduce customer wait time
As delegated by department supervisor, assist in new employee on-the-job training through job shadowing and new-hire orientation of department processes in order to help new team members become proficient in specific areas and enable them to accomplish assigned tasks
Participate in cross-training by helping to train others on your position job functions and by learning to perform the job functions of other positions within your department
Become familiar with the products we carry throughout all departments and where they are located throughout the store
Organize tasks efficiently, prioritize, maintain focus, and stay productive
Achieve established goals and expected results for the department
Develop knowledge of the Co-op’s membership structure; be informed about benefits of membership and be able to explain them simply and efficiently ; process new memberships
Regularly check mailbox and/or email for important company communications and review posted memos
Attend and actively participate in department meetings, store-wide and org-wide meetings, and trainings, as requested
Assist in other departments/store, inventory counts, store-wide cleaning, and perform all other duties, as assigned

Sanitation & Safety

Maintain a safe work environment according to all department procedures, Safety Manual, federal and state regulations
Use personal protective equipment (PPE) as required for position; understand and ensure safe use of equipment, safe lifting procedures and proper ergonomics
Follow all…