Payroll and Billing Specialist

The
Payroll and Billing Specialist is responsible for managing and executing all payroll-related activities, ensuring accuracy, confidentiality and compliance. This role ensures employees are paid correctly and on time and works alongside Human Resources to ensure employee changes are captured correctly. This Billing aspect of this role encompasses processing customer billing, monitoring new customer accounts, researching and resolving discrepancies. Additional responsibilities include expense reimbursement processing and other office administrative tasks as needed.

• Payroll Processing
  • Process payroll for all employees (hourly, salaried, part-time) on a biweekly basis.
  • Review and validate timesheets, earnings, deductions, commissions, and bonuses.
  • Ensure accurate calculation of wages, overtime, leaves, and other pay-related adjustments.
  • Work alongside Human Resources to audit reports for accuracy.
• Process monthly customer billing for subscription services, accessories, lost devices, and fee‑for‑service transactions, ensuring accuracy and timely invoicing.
• Monitor new customer enrollments within the Clinical Portal and activate accounts promptly to support efficient onboarding and service delivery.
• Manage lost and found device transactions, including issuing customer billings, processing credits, and maintaining accurate account records.
• Research and resolve billing discrepancies, account issues, and customer inquiries related to invoicing and account activity.
• Generate and distribute month‑end reports for linked accounts, fee‑for‑service customers, distributors, and other operational reporting requirements.
• Validate and reconcile reporting data to ensure completeness and accuracy across billing, customer, and operational systems.
• Maintain detailed documentation of billing activities, account updates, and customer communications in accordance with company policies and procedures.
• Collaborate with Customer Service, Revenue Operations, and Accounting teams to support accurate customer account management and reporting.
• Expense Reporting
  • Review employee‑submitted expense reports for policy compliance, accuracy, and completeness; collaborate with employees to resolve discrepancies and ensure timely reimbursement and reporting.
  • Audit expenses for receipts, business justification, and adherence to travel & expense policy.
  • Flag out‑of‑policy or duplicate expenses and work with employees to correct them.
  • Ensure timely submission and approval of expense reports to support month‑end close.
  • Generate exception reports to identify trends in policy violations or misuse.
• Additional Office Administrative Tasks
  • Take on additional administrative and operational tasks over time, contributing to evolving team needs and supporting cross‑functional initiatives as capacity and business priorities allow.
  • Provide general support to the Finance and Accounting team as needed, assisting with day‑to‑day activities and projects.