Customer Service Specialist

Description

Horizon Commercial Pools is a steadily growing company specializing in all things relating to commercial swimming pools. Our company services many market segments, including water parks, hotels, schools, municipalities, multi-housing, and other facilities. We provide chemicals, equipment, supplies, service, renovation, and education. We are committed to providing exceptional service while developing long-term relationships with our staff, customers, suppliers, and industry professionals.

A company is just a name, maybe a building and of course a website, but what really makes Horizon is tick is our staff. The friendliness, experience and dedication of our people is truly what makes our "company" great. Most of us are quirky and fun and we all love pools!

Horizon is seeking a friendly, energetic, and customer-focused Customer Success Specialist to deliver an exceptional customer experience while supporting a portion of our invoicing function. This role serves as a central point of contact for customers and plays an important role in ensuring service work is accurately and timely invoiced. Responsibilities will also include answering a moderate volume of phones, taking & processing a moderate volume of orders, assisting will-call customers and other general office duties.

The Customer Success Specialist is responsible for providing customers with exceptional experience.

Duties/Responsibilities:

• Answer a high volume of phones calls to respond to customer requests.
• Taking and processing customer orders.
• Assist will- call customers who arrive on site to inquire about orders.
• Review, prepare, and process invoices, ensuring accuracy and completion.
• Ensure invoices are in accordance with company standard, contracts, and customer requirements.
• General office duties as assigned.

Requirements

• Represent Horizon through our Core Values of Humbly Authentic, Deeply Committed and Driven Forward
• 2 + years of customer service experience in an office setting.
• Microsoft Office tools proficiency (Word, Excel, Outlook and Teams).
• Experience with invoicing/billing. (Service-related invoicing preferred)
• Comfort working across systems (ERP, service management, or CRM platforms)
• Ability to follow safe operating procedures.
• Excellent interpersonal and customer service skills
• Excellent organizational skills and strong attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.