Customer Service Representative - Order Entry

At CPC (Colder Products Company), we’re not just connecting fluid lines – we’re connecting people, ideas, and possibilities. For nearly 50 years, we’ve been engineering cutting‑edge fluid connection technologies that power industries from biopharmaceutical, thermal management, medical, industrial, and chemical handling markets.

As our next Customer Service Representative, you’ll be at the forefront of shaping our organization’s success. This isn’t just a job – it’s a career move where you’ll thrive, learn, and enjoy coming to work.

• Perform contract review on incoming customer purchase orders, to include: pricing, ship dates, bill‑to and ship‑to addresses, valid CPC part numbers and order quantities
• Accurate processing of new and updated customer purchase orders in ESKER optical character recognition program and Oracle ERP System
• Create and update customer quotes in Oracle ERP System
• Ensure accurate email contacts are entered for sales order acknowledgements, packing slips and invoices
• Work collaboratively with the CPC Specialist and Supply Chain to provide customers with accurate shipping dates throughout the order cycle
• Process incoming credits, debits, and RMAs accurately and timely utilizing Microsoft CRM and Oracle ERP System
• Input order entry complaints into CRM Microsoft system and process to completion
• Collaborate with shared services on improvement processes
• Manage multiple shared incoming email inboxes
• Partner with CPC Specialist to provide exceptional service to internal and external customers
• Perform other job duties as assigned to meet business needs

• 2+ years of experience in customer service
• Type at minimum 70 WPM with 99% accuracy
• Strong attention to detail
• This role may require up to 5% travel. Candidates should be comfortable with occasional travel as needed to support business objectives

• 5+ years of experience in customer service
• 2+ years of Oracle experience

• Health & Wellness:
  • Comprehensive Medical, Dental, Vision coverage starting day one for you and your family
  • Health Savings Account (HSA) contributions for eligible plans
  • Company-paid Long-Term & Short-Term Disability and Life Insurance for added security
  • Onsite gym & wellness programs to help stay active and healthy
• Financial Benefits:
  • 401k plan with automatic employer contributions starting on day one, plus profit sharing to invest in your future
  • Referral bonuses – get rewarded for connecting talented friends and family to CPC job openings
• Pay Range: $22.00 - $25.00 per hour. This range is the pay scale for this role in Minnesota. Individual compensation is based on skills, experience, and qualifications related to this position
• Bonus Eligibility:
  No

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

If you’re ready to be part of an innovative team that values connection and collaboration, we want to hear from you!