Customer Service Specialist
Listed on 2026-08-30
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Management
Description
Job Summary: The Customer Service Specialist is responsible for providing customers with exceptional experience.
HPS Arden Hills Arden Hills, MN
Duties/Responsibilities- Answer a high volume of phones calls to respond to customer requests.
- Taking and processing customer orders.
- Process invoice for customer orders
- Assist will- call customers who arrive on site to inquire about orders.
- General office duties as assigned.
Description
Horizon Commercial Pools is a steadily growing company specializing in all things relating to commercial swimming pools. Our company services many market segments, including water parks, hotels, schools, municipalities, multi-housing, and other facilities. We provide chemicals, equipment, supplies, service, renovation, and education. We are committed to providing exceptional service while developing long-term relationships with our staff, customers, suppliers, and industry professionals.
A company is just a name, maybe a building and of course a website, but what really makes Horizon tick is our "company" great. Most of us are quirky and fun and we all love pools!
Horizon is looking for a friendly, energetic, customer service focused Customer Service Specialist to provide our customers with an exceptional experience. Responsibilities will include answering a high volume of phones, taking & processing a high volume of orders, assisting will-call customers and other general office duties. The Customer Service Specialist is responsible for providing customers with exceptional experience.
Duties/Responsibilities- Answer a high volume of phones calls to respond to customer requests.
- Taking and processing customer orders.
- Assist will- call customers who arrive on site to inquire about orders.
- General office duties as assigned.
- Represent Horizon through our Core Values of Humbly Authentic, Deeply Committed and Driven Forward
- 2 + years of customer service experience in an office setting.
- Microsoft Office tools proficiency (Word, Excel, Outlook and Teams).
- Ability to follow safe operating procedures.
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
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