Field Service Engineer II; Medical Devices - Northwest Regional Float

Locations

• Arden Hills, MN
• Maple Grove, MN
• Minneapolis, MN
• Minnetonka, MN

As a Field Service Technician II at Boston Scientific, you will serve as a trusted technical partner to our customers by installing, maintaining, and servicing Boston Scientific medical systems and devices. This is a hands‑on, field‑based role that requires strong technical expertise and the ability to solve problems independently. You will manage your own territory, support healthcare providers and patients, provide training, and deliver high‑quality service for cardiovascular devices such as IVUS, AVVIGO, Angio Jet, ICEfx, FARAPULSE, Rhythmia, and Smart Freeze systems.

• Provide on‑site service including installation, maintenance, troubleshooting, calibration, and repair of medical systems and equipment
• Train and educate medical staff on equipment use, safety protocols, and basic troubleshooting
• Deliver technical support for field escalations, customer concerns, and warranty inquiries
• Manage routine and emergency service requests within your assigned territory
• Accurately document service events, complaint information, and system updates using internal tools
• Adhere to standard operating procedures, safety guidelines, and applicable regulatory requirements
• Participate in projects, event support, or cross‑functional tasks as required by the business unit
• Maintain strong communication with internal teams, customers, and leadership regarding service activities and priorities

• 1 year of experience with an Associate’s degree or technical diploma in Electronics, Biomedical Engineering, Life Sciences, or a related field; or an equivalent combination of education, training, and work experience.
• Examples of equivalent combinations:
  • High School Diploma/GED with a minimum of 3 years of relevant field service experience
  • Completion of a biomedical equipment technician certification or military technical training with at least 1 year of hands‑on experience
  • Bachelor’s degree in a related field with relevant technical experience
• Minimum of 1 year in a role requiring travel to customer or field sites
• Strong understanding of electronic systems, including analog and digital circuitry
• Proficiency in troubleshooting and servicing complex technical or medical equipment
• Excellent verbal and written communication skills with a customer‑first mindset
• Ability to travel approximately 100% of the time to service customers, sometimes on short notice
• Ability to work independently and handle multiple priorities with minimal supervision
• Valid driver’s license, clean driving record, and access to a reliable service vehicle that meets company insurance requirements

• Prior technical field service, biomedical, or military technical MOS experience
• Experience in hospital or ambulatory surgery environments
• Business unit‑specific experience:
  • Cardiovascular Devices: background in EP, Cath Lab, or imaging technologies
• Certification or coursework in Laser Technology, Electronics, or Biomedical Engineering
• Strong proficiency with business systems and Microsoft Office Suite

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will take steps to assure that recruitment, hiring, promotion, compensation, and all other personnel decisions are made without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran status, age, mental or physical disability, genetic information, or any other protected class.