Senior Service Development Engineer

Additional Location(s): N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit
- High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.

At Boston Scientific, the Senior Service Development Engineer will provide service support and leadership for Boston Scientific capital equipment offerings and associated support infrastructure. The role will interface with product design, product manufacturing, and marketing groups both internal and external to the company to ensure product supportability, serviceability, and reliability. As the subject matter expert, this role will aid Capital Equipment process owners in the development of programs that are global in nature and meet the requirements of the project.

This engineer will develop and implement end-of-life programs for Boston Scientific capital equipment and provide project management leadership to establish and implement service support infrastructure for new and updated capital equipment offerings.

Boston Scientific ranked #2 among medical device companies on Forbes America's Best Places to Work for Engineers 2026. Whether your passion lies in systems, software, human factors, or beyond, this is a place where you can grow your career and be part of something bigger-advancing science for life.

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.

Please note:

This role will likely require additional onsite presence during the onboarding/training period, but the role will ultimately be a hybrid position.

Relocation assistance is not available for this position at this time.

Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

• Fully support the Quality Policy by building quality into all aspects of the incumbent's work and maintaining compliance to all quality requirements
• Project core team member representing service for assigned products
• Interface with design engineers to identify and implement problem resolution
• Provide product servicing requirements analysis for design input
• Ensure the design for service - field and depot serviceability and repairability
• Develop and implement service plan and requirements documentation
• Protocol development and documentation
• Manage escalation and resolution of extremely complex and unique field issues
• Provide support for product changes throughout product life cycle
• Collaborate with a cross functional team, support the development of:
• Training requirements, documentation, and support processes
• Training assistance and delivery
• Field service support documentation
• Service tools for in-house and field-based support
• Technical support requirements, tools, and training
• Call center processes and information systems
• Processes and designs for the proposed service models

• Bachelor's degree in Electrical Engineering, Biomedical Engineering, or related field
• Minimum of 5 years of professional, industry experience relevant to this role; or minimum of 3 years of professional, industry experience relevant to this role with a Master's degree or higher
• Technical service experience supporting Capital Equipment or Capital Equipment Engineering, R&D, or related fields
• Project Management experience
• Experience developing and delivering technical product training
• Experience successfully driving product and process improvements
• Must be willing to travel, domestic and international, up to 20% of the time

• Field and process engineering experience
• Understanding of TMV (Test Method Validation) concepts
• Formal training in Six Sigma, LEAN, and Project Management
• Technical service experience supporting Capital Equipment in the Medical Device industry

Requisition

Minimum Salary: $85,000

Maximum Salary: $161,500

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) - see  vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.

At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target…