Service Quality Engineer III

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Diversity - Innovation - Caring - Global Collaboration - Winning Spirit
- High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Boston Scientific is seeking a Service Quality Engineer III to support service quality across our capital equipment portfolio.

At this level, this role operates as a strong, independent contributor, owning service quality activities for assigned products or platforms. You will partner closely with Service Development Engineering, Design Quality, and Field Service, to ensure products are designed and supported with robust, compliant, and effective service solutions.

This role is ideal for a quality engineer who has moved beyond task execution and is ready to own service quality for products, lead investigations, and influence cross-functional decisions using data, risk-based thinking, and regulatory insight.

• Own service quality support for assigned products or platforms across development and sustaining.
• Lead service quality deliverables including Service Risk Analysis (SRA), service plans, service documentation reviews, and validation activities in partnership with Service Development Engineering.
• Ensure service requirements are appropriately incorporated into product design and change control decisions.
• Support service readiness and reliability during product launches, updates, and sustaining activities.
• Lead service-related investigations and own medium-complexity NCEPs end-to-end.
• Support and, as appropriate, lead CAPA activities related to service and field performance.
• Analyze field service data, complaints, and trends to identify systemic risks and improvement opportunities.
• Translate field learnings into preventive actions that improve product reliability and service effectiveness.

• Apply Boston Scientific Quality System requirements and regulatory standards (FDA QSR, ISO 13485, ISO 14971) to service quality activities.
• Ensure service documentation, configuration management, and data capture systems support compliance and traceability.
• Participate as a subject matter contributor during internal and external audits related to service quality.
• Interpret quality system requirements and apply intent in day-to-day decision making.

• Partner with Service Development Engineering, Design Quality, and Field Service teams to resolve service quality issues.
• Represent the Service Quality perspective in design reviews, change reviews, and post-market forums.
• Collaborate across divisions to share best practices and improve consistency in service quality approaches.

• Bachelor’s degree in technical discipline.
• 4 years of experience in Service Quality, Operations Quality or Product Quality within a regulated industry (medical device preferred).
• Experience leading investigations, NCEPs, and supporting CAPAs.
• Experience working in cross-functional, matrixed environments.

• Experience working in medical device industry
• Experience working with medical electrical equipment
• Experience with enterprise systems (SAP, PLM, service management tools)

Requisition

Minimum Salary:$78300

Maximum Salary: $148800

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see — will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.

At BSC, it is not typical for an individual to be hired near the…