Senior Service Development Engineer

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Diversity
- Innovation
- Caring
- Global Collaboration
- Winning Spirit
- High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

At Boston Scientific, the Senior Service Development Engineer provides technical service leadership and support for capital equipment products and the associated service infrastructure. This role partners with Product Development Team, Service Quality, Manufacturing, Marketing, and other internal and external stakeholders to ensure products are designed for supportability, serviceability, reliability, and effective lifecycle management. As a service subject matter expert and core team representative, this position defines service requirements, develops scalable global service programs, supports product changes throughout the lifecycle, and leads the establishment of service infrastructure for new and updated capital equipment.

The role also develops and implements end-of-life service strategies and provides project management leadership for service-related initiatives. This is a dynamic, highly collaborative role that requires strong initiative, adaptability, and the ability to operate effectively in a fast-paced environment. The successful candidate will balance multiple concurrent projects, planned deliverables, and emerging technical and service needs while maintaining momentum, quality, and alignment across cross-functional teams.

At Boston Scientific, we value collaboration and synergy. This is an on site role requiring employees to work at our Arden Hills, Minnesota, location five days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.

• Champion the Boston Scientific Quality Policy by building quality into all aspects of work and maintaining compliance with applicable quality and training requirements.
• Serve as the Service engineering representative on project core teams for assigned products and programs.
• Partner with design engineers and cross-functional teams to identify, investigate, and implement solutions to product and service issues.
• Define and provide product service requirements and serviceability inputs to the product design and development process.
• Drive design-for-service principles to enable effective field and depot serviceability, maintainability, and repairability.
• Develop, document, and implement service plans, service requirements, and supporting processes for new and existing products.
• Lead the escalation, investigation, and resolution of highly complex or unique field service issues.
• Own and drive product NCEP activities for assigned products, ensuring timely investigation, cross-functional alignment, documentation, and closure; support Corrective and Preventive Action (CAPA) activities by providing s ervice and product expertise, contributing to root cause analysis, and supporting implementation and effectiveness of corrective actions.
• Assess and support product changes throughout the product lifecycle to ensure continued service readiness and supportability.
• Monitor and analyze product reliability and service performance metrics, identify trends and emerging risks, and present…