Tier I Technical Support Specialist

Turn your troubleshooting skills into better outcomes for clinics and patients. As a
Tier I Technical Support Specialist
, you'll be the front-line partner helping healthcare teams resolve issues quickly and confidently.

About the role
You'll join our Customer Service team as the first technical point of contact for clinics and patients and be at the forefront of a new shift pattern (evenings and weekends) to support our growth. In this role, you'll:

• Answer inbound calls and emails about device use, portal workflows, and monitoring processes.
• Troubleshoot issues, capture clear case details, and resolve or elevate with strong judgment.
• Partner with field teams and Tier II specialists to keep clinics running smoothly and patients supported.
• You'll help shape how customers experience our technology and will play an important indirect role in revenue growth by strengthening relationships and supporting device utilization.

About you
You might be a fit if you:

• Enjoy solving problems and explaining technical concepts in plain language.
• Are comfortable managing a mix of phone, email, and case work with clear documentation.
• Can balance empathy with action - listening carefully while moving issues toward resolution.
• Experience in technical support, healthcare customer service, or a similar environment is a plus, but we're open to strong communicators with a troubleshooting mindset.
• Impact: you'll be the voice that turns complex issues into clear solutions for clinics and patients.
• Growth:
  Tier I is a front-line role with clear paths into advanced technical support (Tier II) and other areas.
• Collaboration:
  
  you'll work closely with Sales, Clinical Specialists, and Tier II to support real-world care.

This is an onsite position at our Arden Hills, MN facility.

We provide excellent benefits including medical, dental, and vision coverage, pet insurance, 401(k), paid time off, and generous stock options.