Technical Support Specialist

About this Role

At Boston Scientific, the Technical Support Specialist will provide global, industry‑leading technical support to customers via multiple communication channels (phone, email, etc.). You apply knowledge of technical and business concepts to interpret and execute company policies and procedures, resolving service issues efficiently. You contribute to service quality by managing cases accurately and monitoring data integrity. This role requires specialized product knowledge in medical and capital equipment systems, typically obtained through advanced technical training or equivalent experience.

This position follows an onsite work model requiring employees to be in our local office in Arden Hills, Minnesota five days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position.

• Serve as contact for internal and external customer inquiries, providing timely and professional support for their Capital Equipment.
• Create, manage, and finalize service cases in the Global Service Management System (GSMS), ensuring documentation accuracy and compliance.
• Monitor install base data accuracy and notify responsible departments of discrepancies.
• Create, release, or request orders for Capital Equipment repairs.
• Act as a contact point within the Capital Equipment Technical Services team for supported products and specific case information.
• Interact with the BSC team, to manage interventions and escalate as needed.
• Apply entry‑level troubleshooting skills to analyze product operation and recommend optimal device management strategies.
• Maintain good documentation practices while recording activities.
• Participate in training and continuous learning to improve product and service knowledge.

• Fluent in English (spoken and written)
• Associate’s Degree or equivalent technical training
• Strong computer literacy and technical aptitude
• Demonstrated ability to exercise independent judgment in analyzing and resolving complex customer and operational issues
• Ability to work flexible times within call center hours

• 1+ years of experience in technical customer support or related call center roles
• Experience supporting medical equipment or capital equipment products
• Familiarity with Service Management Systems such as Salesforce, Service Max, Siebel, or SAP Service Module
• Knowledge of industry practices and regulatory standards
• Strong problem‑solving skills and a proactive, customer‑focused approach
• Experience in mentoring or providing guidance to less experienced team members
• Bilingual in Spanish and/or Portuguese (spoken and written)

Requisition
Minimum Salary: $51,000
Maximum Salary: $96,900
The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see  – will vary based on actual location of the position and other pertinent factors. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.

Boston Scientific Corporation is an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.