Technical Support Specialist

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Diversity
- Innovation
- Caring
- Global Collaboration
- Winning Spirit
- High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Technical Support Specialist I

About this Role:

At Boston Scientific, the Technical Support Specialist will provide global, industry-leading technical support to customers via multiple communication channels (phone, email, etc.). You apply knowledge of technical and business concepts to interpret and execute company policies and procedures, resolving service issues efficiently. You contribute to service quality by managing cases accurately and monitoring data integrity.
This role requires specialized product knowledge in medical and capital equipment systems, typically obtained through advanced technical training or equivalent experience.
Work model, sponsorship, relocation:

At Boston Scientific, we value collaboration and synergy. This role follows an onsite work model requiring employees to be in our local office in Arden Hills, Minnesota five days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocationassistanceis not available for this position .
Your

Responsibilities Include:

Serve as contact for internal and external customer inquiries, providingtimelyand professional support for their Capital Equipment.

Create, manage, andfinalizeservice cases in the Global Service Management System (GSMS), ensuring documentation accuracy and compliance.

Monitor install base data accuracy and notify responsible departments of discrepancies.

Create, release, or request orders for Capital Equipment repairs.

Act as a contact point withinthe Capital Equipment Technical Services teamfor supported products and specific case information.

Interact with the BSCteam,to manageinterventionsand escalate as needed.

Apply entry-level troubleshooting skills to analyze product operation and recommendoptimaldevice management strategies.

Maintain good documentation practices while recording activities.

Participate in training and continuous learning to improve product and service knowledge.

What We re Looking For:
Required Qualifications:

Fluent in English (spoken and written)

Associates Degreeor equivalent technical training

Strong computer literacy and technical aptitude

Demonstrated ability to exercise independent judgment in analyzing and resolving complex customer and operational issues

Ability to work flexibletimeswithin call center hours

Preferred Qualifications:

1+ years of experience in technical customer support or related call center roles

Experience supporting medical equipment or capital equipment products

Familiarity with Service Management Systems such as Salesforce,Service Max, Siebel, or SAP Service Module

Knowledge of industry practices and regulatory standards

Strong problem-solving skills and a proactive, customer-focused approach

Experience in mentoring or providing guidance to less experienced team members

Bilingual in Spanish and/or Portuguese(spoken and written)

Requisition

Minimum Salary: $
51000

Maximum Salary: $
96900

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see — will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.

At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time…