Medicare Operations Manager

Are you a strategic leader who thrives on coaching teams and driving measurable results in the Medicare space? Do you take pride in mentoring professionals, providing clear guidance on complex cases, and implementing processes that support both growth and operations? If you’re looking to grow your career this could be an excellent opportunity.

Gradient Financial Group is a financial services organization with twelve specialized entities, including Ascentium Insurance Solutions, which supports independent agents and their clients throughout the Medicare journey.

• Lead, coach and motivate a team of Medicare sales and operational professionals
• Provide direction, guidance and support for independent insurance agents regarding Medicare sales
• Deliver ongoing training and development on Medicare Advantage, Medicare Supplement and Prescription Drug Plan products
• Assist with escalated client inquiries and complex Medicare cases
• Partner with leadership on sales strategies, process improvements and growth initiatives
• Stay current on Medicare regulations, carrier updates and industry best practices

• Medicare sales experience – Required
• Strong knowledge of Medicare Advantage, Medigap and PDPs – Preferred
• Team leadership experience – Preferred
• Active life and health licensure – Required

• Competitive compensation and comprehensive benefits
• 4 weeks of accrued PTO, plus 9 paid holidays
• Medical, dental, vision, life insurance, and 401(k)
• 8 hours of paid volunteer time off (VTO)
• Ability to work in-office four days per week with one remote workday
• Ongoing professional development and training
• A collaborative team that values expertise, initiative, and growth

At Gradient, we set high expectations, but we back them with support, collaboration, and opportunities to grow. If you’re positive, driven, and enjoy working alongside motivated teammates, you’ll feel right at home.