Services Operations Leader

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Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

Join Thermo King as our Services Operations Leader
! In this role, you will serve as an integral member of the leadership team on Thermo King's growing company-owned dealer network, with responsibility for shaping service strategy, improving operating performance, and driving profitable growth across service and parts.

You will define and lead the service operating model across locations nationwide, helping create a more standardized, disciplined, and scalable services organization.

You will play a key role in transforming service operations across a complex, multi-site network by building consistency in execution, improving productivity, strengthening performance visibility, and driving operational excellence.

You will lead the design, deployment, and continuous improvement of the Business Operating System for service operations, establishing clear standards for service execution, parts performance, process discipline, and operating rigor. You will work closely with area leaders and cross-functional partners, and will influence the broader organization to align around shared priorities and deliver sustained business improvement.

This role gives you the opportunity to make enterprise-level impact while using influence and leadership to drive results across a nationally distributed organization. You will help harmonize operations, remove barriers, strengthen management systems, and build the structure needed to support a rapidly expanding network.

You will be a strong fit for this role if you bring deep service operations experience, a commercial mindset, field credibility within service teams, technicians, and back-office operations, and a track record of leading transformation across complex service environments. Success in this role will require you to be both strategic and hands-on, with the ability to lead change, align teams, and deliver results at scale.

• Define and lead the service operations strategy for Thermo King's company-owned dealer network, with accountability for standardization, operating performance, and profitable growth across service and parts.
• Design, deploy, and continuously improve a scalable Business Operating System (BOS) to drive consistency, operating discipline, and business results across the national services organization.
• Serve as the enterprise leader and center of excellence for service operations, parts operations, service process design, and branch-level operating performance.
• Establish and drive national operating standards, performance metrics, and management routines that improve productivity, labor efficiency, cycle time, customer satisfaction, quality, and profitability.
• Lead the identification, development, and deployment of best practices across branch locations with varying levels of operational maturity and consistency.
• Analyze service workflows, time and material activity, technician…