Client Service Representative - Arden Hills, MN

## Client Service Representative - Arden Hills, MNUcházet se o zaměstnáníremote type:
Na pracovišti (5 dní)locations:
Arden Hills, Minnesota time type:
Plný úvazekposted on:
Publikováno dnesjob requisition :
JR-7281

Staňte se součástí naší mise! Jako světový lídr v oblasti vytváření komfortních, udržitelných a efektivních klimatických řešení pro budovy, domácnosti a dopravu máme odpovědnost upřednostňovat planetu. Pro nás ve společnosti

Trane Technologiesa prostřednictvím našich podniků včetně

Tranea Thermo King Udržitelnost pro nás není jen způsobem podnikání – je samotnou podstatou našeho podnikání. Odvažujete se podívat na globální výzvy a vidět v nich příležitosti k pozitivnímu dopadu? Chcete přispět k lepší budoucnosti? Pokud je vaše odpověď ano, zveme vás, abyste se k nám připojili a společně s námi odvážně posouvali hranice možností pro udržitelný svět.

Seznamte se s našimivýhodynavrženo tak, abyste mohli v práci i doma prosperovat

Jdeme odvážně vpřed.
** Kde se práce nachází:
** Na pracovišti (5 dní)
** What's in it for you:
** As a Client Service Representative, you will deliver positive client service experiences and sales solutions to our clients while meeting financial and business goals and objectives. Provides client support and ensures client satisfaction goals are achieved. Supervises account management activities on assigned service accounts. Oversees client contract renewal, expansion, improving client satisfaction and ensuring contractual obligations are achieved. Identifies opportunities for growth and sales in assigned client portfolio by making sales, obtaining order or contracts for services.  

Collaborates with cross-functional teams including billing and sales. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes client support and sales activities at client’s facilities.
*
* What you will do:

*** Responsible for client satisfaction, retention, and growth for assigned portfolio.
* Drives the account management process for assigned portfolio, which includes development of client account profiles, account strategies, service delivery plan, and scheduled client visits. Responsible for responding within 24-hours to all client inquiries and concerns.
* Identifies and communicates issues, business goals and objectives to the account team(s) and leadership on all assigned accounts.
* Responsible for T & M and Quoted Job pull-through opportunities, collaborating with the account manager on the proposals and delivering timely proposals to the client to meet their needs.
* Responsible for collaboration and follow-up on sales leads and quick quotes generated by the service technician team.
* Responsible for facilitation of the Service Linkage program.
* Attends sales and client support development trainings.
* Attends sales meetings.
* Prioritizes workload and client requests to ensure a positive client experience.
* Establishes and maintains effective internal working relationships with co-workers, supervisors etc. along with external clients.
* Communicate and liaise verbally, in writing, and in person with external and internal stakeholders.  For example: clients/suppliers/visitors/enquirers and relevant staff.  Provide accurate information in timely manner.
* Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
* Pursues personal development of skills and knowledge necessary for the effective performance of the role. Attends training to develop relevant knowledge, techniques, and skills.
* Adheres to health and safety policy, and other requirements relating to care of equipment.
* Other responsibilities as required.
** What you will bring:
*** A desire to understand our business and passion to connect current and potential clients with service offerings designed to create efficient and sustainable buildings.
* Bachelor’s Degree or 1 to 3 years of experience in a service or client service capacity.
* Knowledge of HVAC Systems is a plus.
* Must be able to handle high-stress situations.
* Must be able to communicate effectively in person, by…