Dispatcher, Transportation

Job Details

• Job Location:
  
  Arden Hills Retail Yard - Arden Hills, MN 55112
• Education Level: High School/GED
• Salary Range: $55,000.00 - $75,000.00 Salary
• Job Category:
  Retail
• JOB TITLE:
  
  Dispatcher
• LOCATIONS:
  Arden Hills
• FLSA:
  Full Time Exempt
• EEO: 5
• IMMEDIATE SUPERVISOR:
  Operations Manager

Schedule and coordinate all deliveries. Oversee routes, deliveries, laborer and processes required to ensure successful on-time deliveries to customers

• Respond to customer inquiries, questions, and resolve logistic concerns
• Organize the flow of paperwork to ensure customer deliveries and returns are safely completed as promised to the customer
• Coordinate deliveries to maximize use of fleet, minimize waste and meet commitments to customers
• Communicate routinely with salespeople, operations personnel and customers
• Monitor and respond to inquiries using phone, e-mail, text message, etc.
• Direct and document the transfer of inventory between sites
• Maintain accurate and timely information in DDMS program
• Utilize and understand Bis Track program
• Input orders
• Access inventory information
• Track customer history

• Provide for a safe work environment
• Support wellness and safety programs
• Documents and assist Operations Manager with investigating all safety incidents and injuries
• Ensuring that drivers do not exceed limits established by Federal regulation and DOT (e.g., 60 hour rule)
• Ensure required vehicle inspections are thoughtfully completed by Drivers; ensure timely and accurate reporting of any and all maintenance issues.
• Ensures that drivers comply with physicals, drug or alcohol tests, and training required by DOT and Federal regulations

• Communicate effectively with direct reports including expectations, directions, work assignments, performance feedback, scheduling time off, behavior, complaints, pay changes and job responsibilities.
• Communicate regularly with your Operations Manager to address concerns or updates regarding personnel, equipment, inventory and other needs.
• Advocate and respond proactively to employee needs and concerns
• Work with standards that are aligned with company goals

• High school diploma or equivalent
• 5 years of customer service; prefer experience in lumber industry
• Familiar with the layout of the Twin Cities & surrounding areas
• 5 years of management or leaderships experience preferred

• Working knowledge of DOT rules and regulations
• Strong focus on safety
• General knowledge of building materials and related products
• General understanding of the construction process and sequence of deliveries
• Ability to obtain information and prioritize the response
• Ability to work under pressure, exercise good judgment and make sound decisions
• Excellent organization, planning and time management skills with the ability to multi-task
• Ability to accurately recall, identify, and categorize information
• Knowledge in:
  Microsoft Office, Outlook, DDS, Bis Track
• Excellent written and verbal communication skills
• Ability to maintain excellent performance and attendance record
• Willing to work extended hours when needed

• Capability of handling high levels of pressure and stress
• Stand / Sit for extended periods of time
• Occasional lifting 20 – 25 lbs

• Majority of work occurs in an office environment
• Occasional exposure to outside temperatures

• Valid Driver’s License with acceptable driving record