CSR Part-Time Team Member - Walmart

Job Details

Job Location:

Ardmore, OK 73401

Job Shift: Day
CITIZENS BANK & TRUST COMPANY

NOTICE OF PROJECTED JOB OPENING

PART-TIME CSR TEAM MEMBER

Hourly

Walmart Branch Manager

The employee responds to customer inquiries via telephone and face-to-face meetings. They shall receive and pay out money, as well as accurately keeps record of money and negotiable instruments involved in a financial institution's various transactions. They shall also meet the needs of customers by providing quality service.

20 hours per week and possibly more as needed. Employee would need to be able to work any hours the bank is open, Monday through Friday 8:30 AM until 7:00 PM, Saturdays 8:30 AM until 4:00 PM, and Sundays 11:30 AM until 4:00 PM.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain cash drawer with strict attention to bank balancing policy.
• Accept cash and checks for deposits, cash checks, receive and verify loan payments, process withdrawals, and many other various monetary duties.
• Perform specialized tasks such as preparing cashier's checks, gift cards, re-pin debit cards, and cross-sell banking products.
• Adheres to all internal controls and established policies and procedures.
• Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers, stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.
• Research and resolve customer problems, acting as the customer liaison between other bank departments and/or other financial institutions when necessary.
• Facilitate the opening and closing of accounts as well as cross-selling bank products and services based on customer needs in accordance with the banks program standards
• Perform customer requested research, including printing statements and check copies.
• Assist customers with debit card disputes, stop payments, ordering and replacing debit cards, and balancing checkbooks.
• Contact customers to obtain necessary signatures on items with missing or irregular signatures

• Customer/Client Focus.
• Personal Effectiveness/Credibility
• Problem Solving/Analysis.
• Communication/Teamwork.
• Initiative.
• Stress Management/Composure.
• Organizational Skills.
• Technical Capacity.

This position has no supervisory responsibilities.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands or arms. This position occasionally requires the lifting of up to 50 pounds.

Local travel to various worksites may be required.

• High school diploma or equivalent required.
• Customer service experience
• Deposit bank experience

None required for this position.

The bank believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex, sexual orientation, gender identity,…