Member Loan Consultant

Join Our Team at MTC Federal Credit Union!

At MTC Federal Credit Union, we are dedicated to creating a better way forward for the communities we serve. We offer personalized financial solutions to foster lifelong relationships, and we are committed to our core values of accountability, respect, hard work, passion, and genuineness. We are currently seeking a dynamic Member Loan Consultant to join our team and help drive our mission forward.

MTC Federal Credit Union is built on the principles of dedication and perseverance. We believe in bringing energy, enthusiasm, and genuine care to every aspect of our work, creating an environment where members and colleagues alike feel supported and inspired. Our core values guide our hiring and onboarding processes, team member recognition, and day‑to‑day decision‑making.

• Accountability:
  We believe that accountability builds trust, which is the foundation of everything we do.
• Respect:
  Respect is at the heart of every interaction at MTC Federal. We value engaged listening and treating everyone with fairness and dignity.
• Hard Work:
  We work hard because we know our members work hard—and they deserve a team that goes the extra mile.
• Passion:
  Passion drives everything we do.
• Genuineness:
  Being genuine means bringing your authentic self to every interaction, every day.

• Competitive paid time off & holidays
• Vision, dental, and health insurance
• 401(k) matching & discretionary contribution
• Disability insurance
• Paid holidays
• Career advancement opportunities
• Competitive base pay and incentive plan
• And more!

The Member Loan Consultant (MLC) is a sales position primarily responsible for originating consumer loans and building relationships with members and potential members. The MLC will use their knowledge of the consumer marketplace, products, and finance to fully understand the members' personal plans and then market MTC Federal services that best meet the needs.

• Responsible for complying with all laws, statutes, rules and regulations governing the credit union, including the Bank Secrecy Act.
• Demonstrate enthusiastic support of corporate mission, core values and long‑term objectives.
• Perform job duties within credit union bylaws, regulations, policies, established internal and external service standards and work procedures.
• Meet or exceed all performance metrics as assigned.
• Use knowledge of the credit union’s policies, products and services.
• Complete ongoing education and compliance training as assigned.
• Identify opportunities for new and/or improved products, services, and processes to ensure the highest levels of loan production, quality, and competitiveness.
• Support off‑site/outbound promotions and sales campaigns.
• Communicate to the member and internal team members regarding the member’s needs.
• Collaborate with internal team members to provide the highest levels of member service.
• Gather and document member financial information and application details meeting compliance and lending requirements.
• Interpret and evaluate financial information and ask appropriate follow‑up and probing questions to determine the appropriate products and services.
• Recommend loan terms, conditions, and collateral position consistent with the request and associated loan risks, and then set clear expectations with the member and document pertinent member information.
• Provide debt counseling and financial education to members and potential members.
• Expert in MTC Federal lending philosophy, model, and makes full and proper application of both.

Consumer lending goals that include loan production and sale of ancillary products and services, as assigned.

Knowledge and Skills

Details not specified.

One year to three years of similar or related experience.

• Two‑year college degree, or completion of a specialized certification or licensing, or specialized training courses conducted by vendors, or job‑specific skills acquired through an apprenticeship program.

Work involves much personal contact with others inside and/or outside the organization for the purpose of first‑level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

• Strong skills in MS Office products.
• Strong written and verbal skills.

• Some lifting required, less than 50 lbs.
• Some bending and reaching.

• General office environment.
• Some travel required.