Referral Coordinator

Overview

About Good Shepherd Community Clinic:
At Good Shepherd, we believe care does not stop when a patient leaves the exam room. It continues long after the patient leaves until patients receive the care they were referred for and every loop is fully closed. We exist so that the working poor and others who lack access to healthcare can receive quality care and improved health outcomes.

Our vision is simple and bold:
To show the world what care should feel like.

• Free uniforms
• Health insurance
• Paid time off
• Vision insurance

• The Referral Coordinator ensures patients receive the specialty, diagnostic, and support services they are referred to without confusion, delay, or missing information.
• This role is essential to continuity of care. Referral Coordinators track referrals from start to finish, communicate with patients and outside providers, and make sure critical information makes its way back to the care team.
• This is not just paperwork.
• It is coordination, communication, and follow-through that directly impacts patient outcomes and trust.

In this role, CONNECTION means:

• You communicate clearly with patients about referral appointments, locations, and expectations.
• You reduce anxiety by explaining what happens next and who to contact with questions.
• You collaborate closely with care teams to remove barriers to care.
• You treat each referral as a real person waiting for services, not a task to check off.

• You track referrals through completion and follow-up.
• You ensure referral documentation is accurate, timely, and complete in the EHR.
• You close referral loops by obtaining consult notes or confirmation from outside providers.
• You identify delays or incomplete referrals and escalate appropriately.
• You support quality and compliance standards through consistent documentation and follow-through.

This role is a great fit for someone who:

• Is highly organized and detail-oriented
• Enjoys tracking, follow-up, and completion
• Communicates confidently with patients and providers
• Can manage high volumes without losing accuracy
• Believes follow-through is essential to good care

People come to GSCC because they want their work to matter. If you believe care does not end at the visit, if you take pride in closing loops and following things through, if you want to help patients access the care they need, we would love to meet you.