Patient Access Associate- MID SHIFT- Fulltime

Fulltime Mid Shift Position

The Front Desk Associate acts as the first point of contact in the hospital and is responsible for the following duties:

Essential Duties & Responsibilities:

• Treat all patients and colleagues with dignity and respect.
• Open communication between all departments and cultivating a team environment.
• Communicate professionally and effectively with patients, visitors, vendors, and peers.
• Ability to handle a fast-paced environment that requires extensive multi-tasking professionally and with poise.
• Stand and greet all patients and visitors in a friendly, courteous, and professional manner.
• Maintain confidentiality and observe HIPAA compliance.
• Register Emergency Room, Direct Admission, and Outpatient Service patients in a timely and concierge manner in accordance with EMTALA compliance.
• Obtain all necessary patient demographics, financial information, patient consents, and additional forms.
• Identify insurance plans, verify benefits, and perform Admission Notifications and Authorizations for admissions and outpatient services.
• Explanation of benefits and time of service collections of ER Copayments, Deductibles, and self-pay totals.
• Processing payments and regular communication with the Central billing Office to resolve errors.
• Perform patient status changes as clinical staff directs.
• Maintaining patient charts, including creating files, scanning documents into the EMR, auditing charts for completeness, filing, shifting, and occasional shredding.
• Answer, screen, and direct incoming phone calls
• Complete admission notifications and medical record request for all walk-in patients and provider offices.
• Facilitate deposits and cash reconciliations during shift change.
• Maintain with accuracy all spreadsheets, and patient logs.
• Perform clerical duties, including mail delivery, faxing, copying, and scanning
• Perform other duties as assigned.

Qualifications:

• Patient Registrar and/or Insurance Experience
• Working knowledge of insurance identification and terminology
• Working knowledge of insurance verification and benefit descriptions
• Working knowledge of Admission Notifications and Insurance Authorizations (Preferred)
• Working knowledge of Medical Terminology (Preferred)
• Strong Organization Skills
• Proficient Computer Skills
• Strong Communication and Customer Service Skills Required
• Current Background Clearance and Satisfactory Background Check Results
• High School Diploma/GED
• Commitment to Patient and Family Satisfaction

Schedule:

• Weekend availability and Holidays Required
• Mid Shift Position- 1PM-1AM
  - Set Schedule Weekly
  - Every Wednesday, Thursday, Friday