Behavioral Health Technician

Mercy is seeking a compassionate Behavioral Health Technician to join our Healthcare & Medical Services team. In this role, you will provide direct support to patients experiencing behavioral health challenges, assisting with observation, documentation, safety checks, and therapeutic activities under the supervision of licensed clinicians. You’ll collaborate with an interdisciplinary team to promote dignity, stabilization, and recovery. Mercy’s culture of compassion, diversity, and innovation offers continuous learning, professional growth, and the opportunity to make a meaningful impact on community mental health.

• Provide direct behavioral support under clinical supervision in inpatient and outpatient settings
• Continuously observe, document, and report patient behaviors, mood, and safety concerns using EHR systems
• Assist with treatment plan activities, groups, and skills training to support therapeutic goals
• Monitor vitals and conduct safety and environmental checks following Mercy protocols
• Use de‑escalation and crisis-intervention techniques to maintain a safe, compassionate environment
• Collaborate with nurses, therapists, and physicians to coordinate patient-centered care
• Educate and support patients and families on coping strategies and unit routines
• Maintain strict confidentiality and uphold Mercy’s standards of compassion, diversity, and respect
• Behavioral health observation
• De‑escalation and crisis intervention
• Patient vitals monitoring
• Electronic Health Record (EHR) documentation
• Behavioral data collection and reporting
• Safety and environmental checks
• Basic infection control procedures
  
  Mental health first aid techniques
• Care plan implementation support
• HIPAA-compliant communication

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k

• Certified Behavioral Health Technician (CBHT) or equivalent preferred
• CNA or Medical Assistant credential a plus
• Current BLS/CPR certification required or obtained within 30 days of hire
• Crisis prevention and de-escalation training (e.g., CPI or equivalent) strongly preferred
• Mental Health First Aid certification preferred