Automotive Shop Manager

Shop Operations

• Oversee all day-to-day shop operations to ensure smooth, efficient workflow
• Manage vehicle flow from check-in through delivery to maximize productivity and minimize downtime
• Lead, train, coach, and motivate technicians, foremen, and service advisors
• Hold team members accountable to performance, quality, and productivity standards
• Conduct daily meetings, workflow reviews, and performance check-ins
• Assist with hiring, onboarding, training, and disciplinary actions when necessary

• Ensure all repairs, diagnostics, and inspections meet company and industry standards
• Review work orders for accuracy, completeness, and proper documentation
• Assist with difficult diagnostics or repair decisions when needed
• Enforce proper use of tools, equipment, and shop procedures

• Support service advisors with customer concerns, and complex explanations
• Ensure clear communication between the front office and technicians
• Maintain high customer satisfaction and handle any issues professionally
• Ensure vehicles are delivered on time and repaired right the first time

• Monitor efficiency, and overall shop profitability
• Work with ownership to meet and exceed monthly and yearly performance goals
• Control expenses, comebacks, and warranty work
• Track and report shop performance metrics

• Maintain a clean, safe, and organized shop environment
• Ensure compliance with safety regulations and shop policies
• Oversee maintenance of shop equipment and tools
• Enforce shop cleanliness, appearance, and professionalism