Assistant Store Director

DUTIES AND RESPONSIBILITIES LEADERSHIP & STORE OPERATIONS

• Maintain an atmosphere of enthusiastic customer awareness with a focus on fast and friendly service; assist the Store Director with achieving total store CSI (Customer Satisfaction Index) and resolving customer concerns.
• Engage in suggestive selling and other sales techniques via phone, intercom announcements, and direct customer interaction.
• Answer incoming calls and resolve customer complaints; support the Store Director in closing the loop on customer and employee issues.
• Assist with total store operations, including implementing Company and Division merchandising, operational, and sales initiatives.
• Support driving sales, achieving gross profit goals, and managing expenses.
• Assist with planning daily operations and monitoring production processes for efficiency, accuracy, and profitability.
• Communicate with Operations Specialists to ensure proper execution of sales plans, promotions, and division programs.
• Communicate Company goals, objectives, policies, and standards to department managers and employees; ensure compliance across all departments.
• Participate in weekly meetings with department managers to review ads, sales plans, and promotions; ensure alternate leadership conducts meetings in the Store Director’s absence.

• Ensure Company safety and health initiatives are communicated and reinforced to all employees.
• Support and maintain integrity in food safety and sanitation practices throughout all departments.
• Review training and ensure employee compliance with Food Safety & Sanitation, HIPAA, COBC (Code of Business Conduct), Meat Grinding & Tracking Log, Texas Workplace Benefits Plan, Food Handlers certifications, and any other state or company-required programs.
• Maintain working knowledge of Company policies and guidelines outlined in the Employee Handbook.
• Ensure proper code dating compliance for all products in all departments.
• Maintain storewide compliance with scheduling policies, payroll guidelines, Time Clock Policy, benefit plans, child labor laws, and all employment laws.
• Maintain accurate and complete records consistent with legal requirements and retention policies.
• Ensure compliance with grooming standards and dress code.
• May review and approve departmental schedules to ensure proper coverage and service levels.

• Assist the Store Director in maintaining excellent store conditions, product quality, rotation, labeling standards, and code dating compliance.
• Conduct daily inspections of store conditions and coach employees to maintain standards.
• Ensure merchandise is correctly priced, displayed, rotated, and maintained with clean shelves and presentation areas.
• Implement emergency procedures during equipment or software malfunctions.
• Assist with maintaining positive community relations and communication with manufacturer representatives, vendors, Division, and Corporate personnel.
• Support monitoring of market conditions, trends, and competitor activities.
• Maintain positive rapport with vendors and Warehouse partners.

• Assist with staffing, recruiting, hiring, and training activities.
• Evaluate employee performance and assist with personnel decisions including promotions, terminations, and disciplinary actions; complete all required documentation.
• Identify training needs and support employee development for future advancement.
• Assist in resolving employee relations issues—including discrimination, harassment, off‑the‑clock work, and legal violations—with HR support as needed.
• Promote and maintain positive employee morale.
• Maintain confidentiality regarding employee information, store sales, and Company data.
• Provide clear direction and instruction to department managers, supervisors, and employees.
• Ensure compliance with cash handling procedures, accounting of sales, safe procedures, and safeguarding of company assets.

• Assist with controlling shrink and maintaining inventory levels in backroom and sales floor areas per Division guidelines.
• Support development and management of operating budgets and control…