Service Coordinator

Business Development Center (BDC) Representative

The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales/Service Associates.

The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, Service Manager and support staff and customers.

• Receiving inbound sales and Service phone calls and leads
• Identifying the client's needs and scheduling appointments
• Placing outbound phone calls to potential leads
• Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
• Contacting clients prior to appointment date to confirm appointment
• Mailing marketing letters to provided leads
• Following up post visit to ensure customer satisfaction

• High school diploma or equivalent
• Excellent oral, written and interpersonal communication skills
• Extensive customer service, sales, or telemarketing background
• Computer literacy, strong organizational and follow‑up skills
• Ability to read and comprehend instructions and information
• Excellent problem solving skills

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

In addition to career‑long personal development, our associates enjoy a number of benefits, including:

• Paid Vacation
• 401(k)
• Healthcare benefits
• Employee discounts and packages