Field Technician

Job Overview

Field Technician at Sparklight, a Cable One brand. The role offers extensive training, a company truck, uniforms, 20 days (about four weeks) of PTO, medical benefits starting day one, a 401K match of up to 5%, tuition reimbursement, and other employee perks.

• Connect customers to what they love by installing customer service drops or outlets in both residential and business properties.
• Use electronic test equipment and online diagnostic tools to troubleshoot drops or outlets, diagnose and repair reception performance issues, and resolve problems from the customer’s equipment to the first distribution amplifier.
• Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
• Proactively suggest upgrades of existing services and educate customers on their new or existing equipment.
• Take on additional duties as needed to help drive the company’s purpose, fulfill brand principles, and abide by organizational values.

• Good driving record and a valid driver’s license in the state where you are applying.
• Flexibility to work overtime and on‑call as needed.
• Strong problem‑solving skills and the ability to listen to customers and present solutions in a positive manner.
• Able to work in small and confined areas, lift up to 80 lbs., work on a ladder, and operate in all weather conditions.
• At least three months of customer service or related experience and/or training (or an equivalent combination of education and experience).
• High school diploma or GED.
• Regular and predictable attendance is required.

• Committed:
  Values each customer while working hard to keep their business and support our communities.
• Helpful:
  Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive:
  Understands what our customers need and actively works to make their relationship with us seamless, easy, and rewarding.
• Personal:
  Knows our customers well and tailors communication and interactions to address their needs and expectations.

• Medical, dental, and vision plans – start when you start.
• Life insurance (self, spouse, children).
• Paid time off (vacation, holiday, and personal/sick days).
• 401(k) – 100% company match, up to 5% of eligible compensation.
• Group legal plan with identity theft protection.
• Tuition reimbursement (up to $5,250 on the first year).
• Free cable and internet services to associates who live in a serviceable area.
• Relocation assistance is available for the right candidate.

Job offers are contingent upon the results of background, drug screening, and reference checks. Only after successfully passing these pre‑hire clearances are individuals approved for hire and ready to start their career. Individuals hired into DOT regulated positions must meet DOT program requirements, including passing a road test examination, driver’s record safety review, drug testing, DOT physical, and past employer safety performance history.

Sparklight, a Cable One brand, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.