Greeter-; Lankanau Hospital

About Towne

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year.

For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit  and follow us on Linked In.

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay is $18 per hour

Work Schedule: The work schedule for this position is open availability

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.

Eligibility requirements: Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

The Greeter Service Ambassador is responsible for welcoming and greeting patients to the facility in a friendly, efficient and courteous manner. The Greeter Service Ambassador is also responsible for assisting with patient and guest inquiries, directions, and initial questions regarding the facility or services. The Greeter Service Ambassador is also responsible for entering patient information into the hospital database accurately and protects patient privacy through following HIPAA standards.

Computer skills and data entry are critical skills for this role.

• Maintains pleasant, friendly and professional demeanor with all Guest/Patients, co-workers, and clients. Acknowledges and greets Guest/Patients with a professional and friendly demeanor.
  
  - 25%
• Demonstrates a willingness and ability to assist others. Monitors and responds to emergencies on a priority basis. Assists visitors with directions, information and other inquiries.
  
  - 25%
• Enters confidential personal patient information into hospital database in order to register them for their service. Delivers messages, items and/or amenities as requested. Ensures that patient and business confidentiality is maintained at all times.
  
  - 25%
• Helps to ensure a healthy and safe environment through the sanitization and light cleaning of personal work area using materials provided as needed.
  
  - 10%
• Reports all accidents and incidents observed on shift to Manager immediately. Uses only equipment trained to use and operates all equipment in a safe manner. Is knowledgeable of hospital disaster codes and response plans. Follows client standard operating procedures for disaster codes and response plans.
  
  - 10%
• Transports patients via wheelchair within the facility.
  
  - 5%

The total amount of time for all functions of the job - 100%

Education:

High school diploma or general education degree (GED).

Required Licensure, Certification, etc.:

Must be at least 18 years of age and be able to pass a criminal background and drug screen.

Work Experience:

One to three month(s) related experience and/or training; OR equivalent combination of education and experience.

Knowledge:

Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel and surveillance system

Skills:

• Ability to read, speak and write standard English language
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write simple correspondence
• Ability to understand 24 hour and military time systems
• Ability to perform general typing and and/or basic computer skills
• Ability to prioritize tasks and remain calm in stressful situations
• Must have strong communication skills
• Must have familiarity with data entry
• Must understand phone etiquette
• Must understand HIPPA requirements as they pertain to handling sensitive patient information
• Customer service experience preferred

Authority to Act:

Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific ope