Knack Developer

Position Objective Knack is Care Lync's operating platform and billing source of record. It is where Case Managers, Supervisors, Assistant District Managers, District Managers, Compliance, Training, and executive leadership go to see what work exists, whether it is getting done, and whether the business is performing.

The Knack Developer is the day-to-day point of ownership for that platform. This role builds and maintains the objects, views, forms, permissions, and automations that teams rely on; works with the COO and program heads to turn operational needs into working functionality; coordinates with Care Lync's internal programming department on custom code, plugins, API integrations, and AI-enabled workflow enhancements; and maintains the documentation, testing, and access discipline that keeps a business-critical platform trustworthy as the company grows.

This is a hands-on build and support role. Complex architecture and advanced API work are performed with support from the Head of IT and the programming department.

Qualifications

Minimum1–3 years of hands-on experience building or supporting applications in Knack or a comparable no-code/low-code platform (Airtable, Zoho Creator, Caspio, Quickbase, Microsoft Power Apps). Internships, coursework, and on-the-job exposure count.

Working understanding of relational data structure - tables, keys, one-to-many and many-to-many relationships, and how a change in one place affects reporting and integrations elsewhere.

Practical experience with workflow automation and application configuration.

Working knowledge of HIPAA and PHI safeguard requirements as they apply to system access, role-based permissions, and audit logging.

Strong documentation habits and clear written communication with non-technical stakeholders.

Comfortable working independently in a remote environment and communicating proactively.

Associate's or Bachelor's degree in Information Systems, Computer Science, Business Analytics, or a related field - or equivalent demonstrated experience.

Preferred Direct Knack build experience - views, connections, equations, text formulas, roles, and page, record, and display rules.

Familiarity with automation tooling such as Make, Zapier, or n8n.Basic JavaScript and CSS sufficient to read and debug custom code contributed by the programming department.

Exposure to cloud platforms (GCP or Azure) at a basic level.

Experience building reporting views or dashboards on operational data.

Prior experience working remotely on a distributed team. Core Responsibilities
1. Platform Build & Maintenance Build and maintain Knack objects, fields, connections, views, pages, forms, roles, rules, and automations.

Serve as the day-to-day point of ownership for the platform, with a prioritized build backlog showing status, requester, and target date.

Monitor platform performance, record counts, and plan limits; flag capacity needs to the Head of IT before they become problems.

Retire unused views, fields, and automations on a scheduled basis to prevent platform bloat.
2. Workflow Development with the COO & Program Heads Work closely with the COO and program heads to develop workflows that are as effective and efficient as possible for every team.

Write short, plain-language requirement summaries and confirm them with the requester before building.

Learn Care Lync's core operational workflows - referral intake, client assignment, caseload management, visit compliance, documentation, incident management, training and certification tracking, billing, and utilization monitoring - well enough to translate everyday needs into working features.
3. Data Integrity & Reporting Maintain the Knack data model and the documented field dictionary; escalate structural changes with downstream reporting or integration impact to the Head of IT before implementing.

Maintain and monitor reconciliation between raw data and reporting tables in Knack; investigate and resolve synchronization variances and report unresolved discrepancies to the Head of IT and affected market leadership.

Build and maintain role-appropriate reporting views:
Case Manager task views, Supervisor team views, ADM operational…