Senior Business Systems Analyst - Chat Platform

Employer Industry: Healthcare Technology Solutions

• Salary up to $
• Opportunity for career advancement and growth within the organization
• Engage in innovative projects that bridge conversation design and technical development
• Collaborative and dynamic work environment with cross‑functional team involvement
• Provide thought leadership in Product and Technology Solutions
• Chance to work on complex issues that impact customer service and financial outcomes

• Collaborate with customers and technical teams to capture capability needs and drive quality business solutions
• Actively participate in the full software development life cycle on agile scrum teams
• Ensure compliance with required standards and obtain approvals throughout the project lifecycle
• Interface with business areas, customers, partners, and vendors to drive value and innovative solutions
• Support various aspects of requirements testing to minimize production defects and analyze results

• Bachelor's Degree in Business Management, Information Technology, Information Systems, or related field
• 5 - 7 years of experience in Information Systems/Information Technology
• Strong analytical and problem‑solving skills
• Excellent communication and report writing abilities
• Proficiency in SQL and Agile Project Management methodologies

• 3 - 5 years of experience in Lean/Six Sigma methodologies
• 3 - 5 years in the Health Insurance or Healthcare Industry
• Familiarity with IVR or chatbot technologies
• Certifications such as ITIL, TOGAF, Six Sigma, or Project Management Professional (PMP)

#Healthcare Technology #Business Analysis #Agile Methodology #Career Growth #Innovative Solutions

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