PT - Office Clerk, Quartzsite Learning Center

Location: Quartzsite

PT - Office Clerk, Quartzsite Learning Center

Salary:

$15.15 per hour

Summary of Function:

Provides support services for students, staff, faculty, and the public of La Paz County.

Typical Duties:

* Serves Students. Assists in the enrollment process, financial aid, and in the handling of all confidential materials pertaining to AWC, ABE, ESOL/ELL/ELA student records.

* Provides general college and specific departmental information to staff, AWC, ABE, ESOL/ELL/ELA students, and the public on the phone, online, and in person. Answers phones, takes detailed messages, and transfers calls to the appropriate departments district-wide.

* Provides event support. Directs patrons to the event space; answers questions related to the event, including proper use of equipment; empties trash receptacles; submits event support communication logs as needed; ensures that event locations are properly locked, secured, and free of any attendees prior to leaving.

* Provides support services for AWC, ABE, ESOL/ELL/ELA students when in-person, remote, and with distance education courses and learning environments.

* Ensures that all areas of the assignment are cleaned, properly locked, and secured at the shift's end.

* Participates in and successfully completes work-related training.

* Supports and participates in strategic planning initiatives and performs other duties as assigned.

Required Qualifications:

* High School diploma or equivalent

* One year of experience working in customer service or working directly with the public, or working in a related field

* Applicants may indicate any additional language proficiencies in their application materials, including English/Spanish, as relevant to the position

* An equivalent combination of education and/or experience from which comparable knowledge, skills, and abilities have been achieved may be considered

Additional Eligibility Requirements:

* Arizona Driver's License or Equivalent

Classification:

* Non-Exempt

Position Type &

Work Schedule:

* Part-time

* Up to 19 hours per week

* Work flexible schedule to meet the program, department, and/or institutional needs, which may include Fridays, nights, and/or weekends

Knowledge, Skills, and Abilities:

* Knowledge of and ability to interpret, apply, and follow college policies and procedures

* Knowledge of or ability to maintain organizational structure, workflow, and operating procedures

* Skill in current technologies and word processing, database, presentation, and spreadsheet software, specifically Microsoft Office applications, Windows, college system platforms, software, and applications especially those specific to the department operations

* Knowledge of student support services, resources, and enrollment processes

* Knowledge of customer service practices and basic records management in a front-facing environment

* Skill and ability to be self-directed and to manage one's own time

* Skill in performing a variety of duties, often changing from one task to another of a different nature

* Skill in providing front-line customer service across in-person, phone, and virtual environments

* Skill in maintaining organized records and supporting office and event operations

* Ability to complete all departmental and/or institutional mandatory training or development

* Ability to organize, prioritize, follow multiple projects and tasks through to completion, with close attention to detail

* Ability to work independently and contribute to a collaborative team environment

* Ability to provide assistance in a professional and supportive manner

* Ability to communicate effectively, verbally, in writing, and in a public setting, and to relate to others in a professional manner

* Ability to be flexible and supportive, positively and proactively assimilate change in rapid growth environment

* Ability to maintain confidentiality of protected information and follow FERPA and privacy guidelines

* Ability to adapt to a dynamic workload and demands

* Ability to operate relevant equipment required to complete assigned responsibilities for the position

* Ability to adapt and maintain professional composure in emergent situations

* Ability to demonstrate integrity, professionalism, and civility in all job-related actions

* Ability to analyze problems, identify solutions, and take appropriate actions to resolve problems using independent judgment and decision-making processes

* Ability to manage and update a high volume of student records with accuracy, consistency, and data integrity

* Ability to ensure spaces are secure, clean, and operationally ready for use

* Ability to establish and maintain positive, effective, and collaborative relationships with individuals at all levels of the organization, students, and the public

Work Environment:

* Inside office environment with normal noise and lighting levels

* Work is performed in an open office environment with staff, students, and community contact and interruptions

* Working environment may include various locations across the service district, with varying…